Oferta pracy

(Senior) Service Delivery Specialist

Accor Services Poland sp. z o.o.

Accor Services Poland sp. z o.o.

Złota 59



Your responsibilities

  • Coordinating activities performed by internal and external Teams to provide best quality of services

  • Managing 3rd party suppliers

  • Delivering services to our customers at expected quality – following SLA and KPI

  • Service live cycle management

  • Service delivery reporting – implementations and delivery to internal/external Partners

  • Performing reviews/analysis of tickets and proposing improvement plans

  • Reviewing escalations and implements corrective and preventive actions

  • Initiating and managing Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP)

Our requirements

  • Minimum 5 years of IT experience and technical background

  • Very good technical IT knowledge about hardware/software

  • A proven track record in developing and implementing new IT services

  • Fluent English is a must, preferably advanced Polish; German is a plus

  • Customer centric approach

  • Problem solving skills

  • Strong communication & organizational skills

  • Solution-oriented

What we offer

  • Unique opportunity to develop your career with worldwide Augmented Hospitality leaders

  • Office with modern design & activity based working concept located in the center of Warsaw

  • Package of benefits and perks of working for Accor, including discounts for hotels worldwide, Sports Card and private medical healthcare

  • Work in a multi-national team

  • Hybrid way of working

  • Talent development opportunities

  • Corporate Social Responsibility activities

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • corporate products and services at discounted prices

  • coffee / tea

  • parking space for employees

  • sharing the commuting costs

  • employee referral program

  • charity initiatives

Accor Services Poland sp. z o.o.

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

Summer may seem like a distant dream; however, we have an opportunity that is sure to brighten up your next career move.

Do what you love. Care for the world. Dare to challenge the status quo! #beLimitless

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