Oferta pracy

Senior Service Design and Implementation Architect

Fujitsu Technology Solutions Sp. z o.o.

  • Katowice

    Katowice, Silesian
  • offer expired 19 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
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Technologies we use

Operating system

About the project

Service Architecture is one of the broadest skill bases within Fujitsu, working both internally and with our customers, to develop and define services which will underpin our customer’s businesses.

Service Design is a crucial element of Fujitsu’s progression as an IT service provider, rather than simply a technical provider of IT. Join SDI to be fully accountable for the team delivering service architecture; the cutting edge of service transitions and transformations.

The Service Design & Implementation (SDI) team provide Fujitsu’s customers and account teams with Service Design, Service Implementation and Service Management Consultancy. The SDI team supports the full service lifecycle from bid through to service commencement, when required the SDI team also support Fujitsu’s customers with service decommissioning.

The objective of the SDI is to deliver service design & service management processes, which meets their requirements, both contractually and operationally, to Fujitsu’s customers and account teams.

The SDI is responsible for the design of Fujitsu’s Service Design, Service Management Implementation, Service Desk Implementation and Service Management Consultancy capabilities and offerings.

As the SDI, you can be engaged during any of the following phases of the service lifecycle:

- Bid

- Transition

- Service Delivery

- Service Decommissioning

Your responsibilities

  • Ownership of the offerings, from strategy through to delivery and improvement

  • Defining the end-to-end solutions

  • Delivering solutions via effective utilization of SM Methodology

  • Ensuring solution deliveries are fit for use

  • Quality assurance of the service architecture deliverables, through DAB and other mechanisms

  • Strategic and tactical engagements with existing accounts, building relationships and supporting our customers

  • Hands-on service architecture and service management consultancy to support FJ teams and our customers

  • Underpin the service management processes, by defining the requirements of the Service Management Tools, ensuring that they are fit for purpose for against contractual and operational obligations.

  • Acceptance of solution deliverables into service

Our requirements

  • Business Review/ Service Review

  • Design & Innovation

  • ITIL v3/ ITIL 4/ insightful understanding of SM processes

  • Requirement Management

  • Risk Management

  • Project Management

  • Service Design/ Architecture experience

  • Service Implementation background

  • Service Management Tool Design & Specification experience

  • Service Delivery Management

  • SMM

  • Service Now

  • Proposal Writing

  • Gap Analysis

Optional

  • Strategic thinking

  • Relationship building

  • Team management/leadership

  • Commitment & Enthusiasm

  • Flexibility

  • In-depth Problem Solving skills.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • one shorter working day

  • extra leave

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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