Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Senior Service Designer

ASTEK Polska

16 00020 000 net (+ VAT) / mth.
  • Warszawa

    Warszawa, Masovian
  • offer expired 3 months ago
  • B2B contract
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Technologies we use


  • Confluence

  • Jira

  • Microsoft Office 365

About the project

In this position, you will ensure the new Cytric Travel & Expense solutions and features are designed and developed aligned with the needs of the Customer Success Operation teams (Support, Implementation, Learning) and our Partners. You will transform the Customer Success Operation teams needs and our Partners efficiency needs in serviceability requirements to be prioritized and delivered by the Feature Teams.

Your responsibilities

Ensure the Serviceability by Design of the new Cytric Travel & Expense features:

- Identify the needs of the Customer Success Operation teams (Support, Implementation, Learning) to rollout and deliver new features to customers

- Validate the serviceability requirements are prioritized and delivered by the Feature Teams according to their Definition of Done

Review the product specifications and trouble shooting guides to ensure quality services can be delivered

Manage the transition phase from the Design to the Delivery and Maintenance of the new features:

- Follow the design, specification, testing phases to ensure the required technical/functional knowledge of the new features is transferred to the Customer Success Operation teams

- Shared knowledge to the rest of the Customer Success teams

Our requirements

  • Demonstrated delivery of complex technical (ideally On-line Travel & Expense Tools or other Corporate solutions ERP-like) projects in the eCommerce/digital transformation space would be advantageous

  • Good knowledge and experiense of support, training and communications

  • Analytical skills to identify risks and solve any problems which may arise

  • Ability to learn and adapt to new technologies and trends

  • Fluent English (team is fully international)

This is how we organize our work

This is how we work

  • agile

What we offer

  • Stable employment and professional development opportunities in an international environment

  • Working for well-known Polish and global brands

  • Trainings, interesting, long-term projects

  • Employee benefits package (private medical care, Multisport card), nice work atmosphere and team-building meetings

  • Cooperation with specialists in a given field


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events