sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Senior Service Designer
ASTEK Polska
16 000–20 000 zł net (+ VAT) / mth.
Warszawa
Warszawa, Masovian- offer expired 3 months ago
- B2B contract
- full-time
- specialist (Mid / Regular)
- home office work
- remote recruitment
Technologies we use
Optional
Confluence
Jira
Microsoft Office 365
About the project
In this position, you will ensure the new Cytric Travel & Expense solutions and features are designed and developed aligned with the needs of the Customer Success Operation teams (Support, Implementation, Learning) and our Partners. You will transform the Customer Success Operation teams needs and our Partners efficiency needs in serviceability requirements to be prioritized and delivered by the Feature Teams.
Your responsibilities
Ensure the Serviceability by Design of the new Cytric Travel & Expense features:
- Identify the needs of the Customer Success Operation teams (Support, Implementation, Learning) to rollout and deliver new features to customers
- Validate the serviceability requirements are prioritized and delivered by the Feature Teams according to their Definition of Done
Review the product specifications and trouble shooting guides to ensure quality services can be delivered
Manage the transition phase from the Design to the Delivery and Maintenance of the new features:
- Follow the design, specification, testing phases to ensure the required technical/functional knowledge of the new features is transferred to the Customer Success Operation teams
- Shared knowledge to the rest of the Customer Success teams
Our requirements
Demonstrated delivery of complex technical (ideally On-line Travel & Expense Tools or other Corporate solutions ERP-like) projects in the eCommerce/digital transformation space would be advantageous
Good knowledge and experiense of support, training and communications
Analytical skills to identify risks and solve any problems which may arise
Ability to learn and adapt to new technologies and trends
Fluent English (team is fully international)
This is how we organize our work
This is how we work
- agile
What we offer
Stable employment and professional development opportunities in an international environment
Working for well-known Polish and global brands
Trainings, interesting, long-term projects
Employee benefits package (private medical care, Multisport card), nice work atmosphere and team-building meetings
Cooperation with specialists in a given field
Benefits
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events