Oferta pracy

Senior ServiceNow Technical Consultant

Fujitsu Technology Solutions Sp. z o.o.

9 40020 500 gross / mth.
  • Łódź

    Łódź
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • home office work
  • remote recruitment

Your responsibilities

  • We are looking for a ServiceNow Senior Solutions Consultant will participate in the development of business solutions and assist in developing technical operating strategies and solutions to meet customer’s needs and requirements. They will serve as the leading process and technical expert who works with clients and internal colleagues to properly design and scope proposals. The role holder will:

  • drive and/or facilitate scoping sessions with customers to build proposals. Introduce team members and ensures customer requirements are documented and presented in final proposals sent back to the customer.

  • properly scope proposals focusing on consulting, training, implementations, integrations, and ending with managed services.

  • assist the pre-sales team in the completion of RFP documents as required.

  • engage with the Fujitsu Business and Engagement team to own the solution delivery on ServiceNow projects, and support business growth and other related activities.

  • define and manage solution delivery and success criteria, working in collaboration with customers on the selection and execution of the overall solution, in line with best practice and quality standards.

  • manage and develop relationships with customers and colleagues interfacing with similar level of staff. You would be expected to have significant client relationship responsibility and would be proactive in bringing new ideas and product offerings to clients.

  • maintain a high level of product and solution knowledge and an up-to-date skills profile in ServiceNow services.

  • support the sales team in developing the business, utilising your expertise and experience of ServiceNow & other ITSM/ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities.

  • deliver a positive and value-add experience for your customers in every interaction.

  • contribute tactical and impactful tools, techniques, and methods to continuously improve Fujitsu’s technical delivery.

  • assist with gap analysis highlighting current state, future state, customer needs, best practices, market demands and competition.

  • understand sales processes, information and support requirements, and assists sales staff in identifying leads.

  • communicate in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs.

Our requirements

  • ServiceNow Certified Administrator

  • ServiceNow Certified Implementation Specialist

  • Ability to manage competing priorities in a complex environment

  • Excellent written and oral communication skills including customer liaison at senior levels

  • Excellent interpersonal and negotiating skills, ability to enable collaboration

  • Investigation and analysis of problems with a methodical and disciplined approach

  • Proactive customer support and problem resolution

  • Ability to devise creative technical solutions

  • Ability to convey a strong presence, professional image, and deal confidently with complex technical problems

What we offer

To be part of a growing team and pushing the boundaries, when you join our team, we offer you an attractive salary and benefits. You will get the opportunity to work in a flexible environment and the opportunity to build your career.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives