Senior Specialist in Transfer Agency

Your responsibilities

• Monitoring of all daily actions in the team’s activity, noticing weak spots, suggesting solutions and workload streamlining

• Responding to queries from internal or external sources in relation to the activity,

• Preparing daily reports (checklist, KPI etc)

• Investigation and fixing any issues regarding daily business to avoid delays,

• Ensure the follow-up of documents receipts;

• Responding to any query from internal or external source in relation to the activity within 24H;

• Proactive communication with business partners – phone calls instead of emails for a quick resolution of complex issues; group phone calls pickup

• Monitor procedures and checklist updates, immediate reporting to management any discrepancies and gaps in process and procedures;

• Creating and updating process documents;

• Active participation in onboarding of new clients and implementation of new products

• Coaching/on the job training of new employees,

• Being innovative through various proposals of process enhancements and their implementation,

• Support management to ensure that all KPI’s are updated and distributed on regular basis,

• Actively participate in incident meetings and ensure that follow up actions are completed and preventive measures proposed and implemented,

• Escalate any system issues and extraordinary events to the management,

• Maintain satisfactory relationship with internal and external clients and promote client focus approach among other team members

• Support Team Leader in securing, formalizing and evolving necessary controls and procedures so that operational risk is mitigated. Present constructive, supportive and learning culture attitude in relation to errors and incidents.

• Perform, execute and materialize controls for managed operational processes.

Our requirements

What we offer