Oferta pracy

Senior Team Lead – Citrix Services

DSV ISSAbout the company

  • Taśmowa 10, Warszawa
    Warszawa, Masovian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor, team manager

DSV ISS

Taśmowa 10

Warszawa

Technologies we use

Expected

  • Citrix

  • VDI

  • ITIL

  • Cherwell

  • Windows Server

Operating system

Your responsibilities

  • Leading and coordinating day-to-day operations of global technical support team (3rd line)

  • Leading and optimizing work processes, including good practices, pro-actively plan platform capacity for the environments.

  • Coordinate daily with team leads within the department

  • Managing delivery of Service Level Agreements within managed service area and continuously develop the infrastructure environment.

  • Creating and maintaining effective cooperation with other global teams within IT organization.

  • Acting as a Point of Contact for problems and escalations.

  • Supervision and guidance of a group of individuals located in countries like Poland, Philippines, Portugal and set targets, coaches and assist employees, conduct performance management.

  • Managing performance and efficiency of the team based on sufficient analyses and reports.

  • Creating and maintaining process documentation.

  • Participating in budget plans and close cooperation with vendors.

Our requirements

  • Minimum 5 year of hands-on experience on the similar position leading end users support team,

  • Wide horizon of general IT knowledge, including (but not limited to): Citrix technology, in particular Citrix Virtual Applications and Desktops (XenApp), Thin and Fat Clients for RDS and ICA services, Microsoft Windows Server environment, Server and Application Virtualization;

  • ITIL practitioner – ability to operate in ITIL driven environment,

  • Ability to explain IT technical subjects and term to non-technical audience,

  • Bachelor’s degree in IT or equivalent experience,

  • Strong communication skills towards all levels of an organization,

  • Experience in a technical customer-focused environment.

What we offer

  • Employment contract

  • Buddy

  • Comprehensive onboarding program

  • Internal training catalogue and e-learning platform

  • Culture of feedback

  • Internal transition program

  • Scandinavian work culture

  • Work-life Harmony

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate gym

  • corporate sports team

  • christmas gifts

  • charity initiatives

  • modern & ergonomic eco-office

  • bike parking

  • electric vehicle charging stations

Recruitment stages
1

CV Analysis

2

Telephone contact

3

1st Recruitment meeting

4

Tests (optional)

5

2nd Recruitment meeting (optional)

6

Feedback

DSV ISS

DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.

DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.

DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.

We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.

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