sharing the costs of sports activities
- Taśmowa 10, WarszawaWarszawa, Masovian
- Offer expired a month ago
- Remote recruitment
- contract of employment
- manager / supervisor, team manager
Technologies we use
Leading and coordinating day-to-day operations of global technical support team (3rd line)
Leading and optimizing work processes, including good practices, pro-actively plan platform capacity for the environments.
Coordinate daily with team leads within the department
Managing delivery of Service Level Agreements within managed service area and continuously develop the infrastructure environment.
Creating and maintaining effective cooperation with other global teams within IT organization.
Acting as a Point of Contact for problems and escalations.
Supervision and guidance of a group of individuals located in countries like Poland, Philippines, Portugal and set targets, coaches and assist employees, conduct performance management.
Managing performance and efficiency of the team based on sufficient analyses and reports.
Creating and maintaining process documentation.
Participating in budget plans and close cooperation with vendors.
Minimum 5 year of hands-on experience on the similar position leading end users support team,
Wide horizon of general IT knowledge, including (but not limited to): Citrix technology, in particular Citrix Virtual Applications and Desktops (XenApp), Thin and Fat Clients for RDS and ICA services, Microsoft Windows Server environment, Server and Application Virtualization;
ITIL practitioner – ability to operate in ITIL driven environment,
Ability to explain IT technical subjects and term to non-technical audience,
Bachelor’s degree in IT or equivalent experience,
Strong communication skills towards all levels of an organization,
Experience in a technical customer-focused environment.
What we offer
Comprehensive onboarding program
Internal training catalogue and e-learning platform
Culture of feedback
Internal transition program
Scandinavian work culture
private medical care
sharing the costs of foreign language classes
corporate sports team
modern & ergonomic eco-office
electric vehicle charging stations
1st Recruitment meeting
2nd Recruitment meeting (optional)
DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.
DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.
DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.
We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.