Oferta pracy

Senior Team Lead, Quality Assurance

TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE

  • Kraków

    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • remote recruitment

Your responsibilities

  • Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

  • Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team

  • Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

Our requirements

  • Associate degree, technical school or equivalent work experience

  • Continuously promote a performance-driven culture and always work towards reaching for amazing

  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

  • Consistently mentor and inspire associates

  • Customer focused mindset

  • Computer savvy

What we offer

  • Knowledgeable, encouraging, supporting and present leadership

  • Diverse and community minded organization

  • Career-growth and lots of learning opportunities for aspiring minds

  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. Our Krakow team is focused on digital marketing advertising, working on behalf of a world leader in online advertising. Our team works with existing customers to optimize their advertising campaigns. We use our sales skills and product knowledge to support the advertisers reach their goals in a way that is trustworthy, transparent, and adds value.

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What You’ll be Doing

At TTEC, we’re all about the Human Experience. Elevated. As a Senior Team Lead, Quality Assurance in Krakow, Poland you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

You’ll report to the Manager, Quality Assurance. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.