Fujitsu Technology Solutions Sp. z o.o.

Senior Technical Operations Specialist

Fujitsu Technology Solutions Sp. z o.o.O firmie

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Fujitsu Technology Solutions Sp. z o.o.

Wólczańska

Łódź

Lodz

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.

Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.

We are looking for

 

Senior Technical Operations Specialist

 

Location: Łódź

Responsibility for the product-specific service concept through the Product- and Service life cycle in cooperation with the departments, vendors and operational service units in the Countries.

  • The Product Service Manager is responsible for product oriented service lifecycle management for Hardware/Software/Infrastructure products.
  • Is very relevant member of Core-team meetings and thereby
  • Acts as Interface between Product Owner/Vendor and PRS to enable FJ Service Organizations (Service Delivery, Service Partner Mgmt, 2nd/3rd Level, Training-Center, …) on implementation of competitive service products.
  • Plans and develops service products within the framework of the service portfolio
  • Plans and defines with the corresponding PRS product portfolio management the service strategy and service products, including service products cost structure and life cycle management
  • Is responsible for the provision of product data for offering, service delivery and end of life management,
  •  
  • Coordinates provision of service descriptions and sales collaterals -
  • Defines Service product requirements and order management processes and value flows
  • Supports marketing and sales activities within own specific service knowledge
  • Interface to Fujitsu Regions and FJ countries (FGCs)
  • Interface to Vendors on Service related topics (e.g. agreeing, implementing, maintaining of reinsurance requirements which might also require consolidation of customer data)

Key Accountabilities
  • Implement efficient Service Concept
  • Providing / maintain  service documentation and service parameters (e.g. costs)  for standing in responsible products 
  • Serviceability Checks 
  • Define and ensure Spare Parts on product launch 
  • Built up and maintain Service relevant Master data
  • Coordination of delivery implementation 
  • Ensure that any possible Reinsurance requirements are met
  • Track Quality Data in field 
  • Responsible for Field Change Order
Education:
  • Specialist university degree or equivalent education
  • Several years relevant professional experience in IT industry 
  • Good Know-How of Fujitsu Products
  • Good Language Knowledge German / English 
  • Good Knowledge in Database management very benefitial 
  • Project Management Skills e.g. PRINCE
  • Service Skills e.g. ITIL
Lodz Lodz

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

EXTENSIVE BENEFIT PACKAGE

Lodz Lodz Lodz

FUN @ WORK

Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices.

 

COMFORT

Attractive locations in Łódź, Katowice and Warsaw.
Flexibility and home office opportunities.
Delicious tea and coffee.


HEALTH

Private medical care.
Fresh fruits.
Cafeteria benefit system.
Fujitsu sports teams e.g. running or cycling team.

Lodz Lodz

 


To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
F: www.facebook.com/FujitsuPoland

L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/

Lodz Lodz

 

Textorial Park
ul. Fabryczna 17
90-344, Łódź

 

University Business
Park ul. Wólczańska 178
90-530, Łódź

 

Nowa Fabryczna
ul. Składowa 35
90-127, Łódź

 

.KTW
Aleja Roździeńskiego 1
04-202, Katowice

Lodz

Responsibility for the product-specific service concept through the Product- and Service life cycle in cooperation with the departments, vendors and operational service units in the Countries.
Senior Technical Operations Specialist
  • The Product Service Manager is responsible for product oriented service lifecycle management for Hardware/Software/Infrastructure products.
  • Is very relevant member of Core-team meetings and thereby
  • Acts as Interface between Product Owner/Vendor and PRS to enable FJ Service Organizations (Service Delivery, Service Partner Mgmt, 2nd/3rd Level, Training-Center, …) on implementation of competitive service products.
  • Plans and develops service products within the framework of the service portfolio
  • Plans and defines with the corresponding PRS product portfolio management the service strategy and service products, including service products cost structure and life cycle management
  • Is responsible for the provision of product data for offering, service delivery and end of life management,
  •  
  • Coordinates provision of service descriptions and sales collaterals -
  • Defines Service product requirements and order management processes and value flows
  • Supports marketing and sales activities within own specific service knowledge
  • Interface to Fujitsu Regions and FJ countries (FGCs)
  • Interface to Vendors on Service related topics (e.g. agreeing, implementing, maintaining of reinsurance requirements which might also require consolidation of customer data)
Key Accountabilities
  • Implement efficient Service Concept
  • Providing / maintain  service documentation and service parameters (e.g. costs)  for standing in responsible products 
  • Serviceability Checks 
  • Define and ensure Spare Parts on product launch 
  • Built up and maintain Service relevant Master data
  • Coordination of delivery implementation 
  • Ensure that any possible Reinsurance requirements are met
  • Track Quality Data in field 
  • Responsible for Field Change Order
Education:
  • Specialist university degree or equivalent education
  • Several years relevant professional experience in IT industry 
  • Good Know-How of Fujitsu Products
  • Good Language Knowledge German / English 
  • Good Knowledge in Database management very benefitial 
  • Project Management Skills e.g. PRINCE
  • Service Skills e.g. ITIL
What you can expect? HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue
INNOVATIVE TECHNOLOGIES
  • Access to high quality equipment and innovative technologies which we work with everyday
  • Industry-leading solutions, systems and programs

EXTENSIVE BENEFIT PACKAGE

FUN @ WORK

Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices. 

COMFORT

Attractive locations in Łódź, Katowice and Warsaw.
Flexibility and home office opportunities.
Delicious tea and coffee.

HEALTH

Private medical care.
Fresh fruits.
Cafeteria benefit system.
Fujitsu sports teams e.g. running or cycling team.

Textorial Park
ul. Fabryczna 17
90-344, Łódź
 
University Business
Park ul. Wólczańska 178
90-530, Łódź
 
Nowa Fabryczna
ul. Składowa 35
90-127, Łódź
 
.KTW
Aleja Roździeńskiego 1
04-202, Katowice

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