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Senior Technical Support Engineer

  • Kraków, małopolskie
  • Specjalista
  • 25.01.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.

    The Technical Support Organisation (TSO) supports a global customer base for advanced digital communications systems.These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications. MOTOTRBO Solution offers a portfolio of digital radios, infrastructure and applications which enables voice and data communications that allows our customers to instantly communicate, ease decision-making and provide seamless coordination in even the harshest of environments.
    Senior Technical Support Engineer
    Job Description
    • To give third line technical support to both internal and external customers via telephone, email or on site on all variations of our Global MOTOTRBO Solution customers.
    • Develop a high level of understanding of MOTOTRBO solutions to be able to support external and internal customers in the resolution of technical issues.
    • The role is highly varied with main emphasis on the resolution of service requests in terms of restoration of service impacting Incidents, Root causing Problems or fulfilling Technical Requests in the most timely manner.
    • In order to achieve this you act as the primary interface to communicate with, and coordinate the customer, Motorola Solutions field and development engineering teams.
    • Use Motorola Solutions owned MOTOTRBO support systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future solutions advancements.
    • The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely.


    • Minimum 3-5 years of experience in Customer Technical Support (Hardware /Software)
    • Bachelor's Master's degree or equivalent.
    • Attention to detail
    • Good analytical skills
    • Ability to work efficiently in an international team
    • Excellent verbal and written communications skills in English
    • Ability to work an evening shift  3pm to 11pm Monday to Friday
    • Background in Radio Communication systems or experience in a technical customer facing environment

    We offer:

    • Competitive salary package 
    • Strong team-oriented culture 
    • Flexible working hours 
    • Comfortable work conditions (high class offices, parking space) 
    • Volleyball field and grill place next to the office 
    • Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc. 
    • Private medical coverage 
    • Life insurance
    • 8 hours working day (30 minutes lunch break included) 
    • Access to wellness facilities and integration events 
    • Technical communities 
    • Trainings and broad development opportunities
    • Motorola Solutions is supporting CSR activities and encourages employees to participate