Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Senior Technical Support Engineer (Tier 3)

juucy software UG

18 00031 500 gross / mth.
  • Company location


    Warszawa, Masovian
  • Work location

    Poland (remote work)

  • offer expired 3 months ago
  • contract of employment, B2B contract
  • full-time
  • senior specialist (Senior)
  • home office work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use


  • Azure

  • AWS

  • GCP

  • Oracle

  • Snowflake Data Cloud

  • Hadoop

  • Docker

  • Kubernetes

  • Java

  • Python

Your responsibilities

  • Provide Tier 3 technical support for customers and internal teams

  • Troubleshoot and resolve complex technical issues related to software and systems

  • Work with Tier 1 and Tier 2 support teams to escalate issues as necessary

  • Collaborate with software developers and other technical support engineers to resolve issues and provide solutions

  • Analyze system logs and diagnostic data to identify and diagnose issues

  • Reproduce Issues identified at the customer’s site in order to identify the root cause

  • Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides

  • Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support

Our requirements

  • Bachelor's degree in Computer Science, Electrical Engineering, or a related field

  • 4+ years of experience in Tier 3 technical support or a related field

  • Strong analytical and problem-solving skills

  • Excellent English written and verbal communication skills

  • Experience with troubleshooting complex software and hardware issues

  • Experience with Cloud environments (Azure, GCP, AWS), Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark), and Docker/Kubernetes.

  • Familiarity with programming languages such as Java, Python

  • Knowledge of operating systems, databases, and networking protocols