Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Senior Technical Support Engineer (Tier 3)
juucy software UG
- Company location
Warszawa
Warszawa, Masovian - offer expired 3 months ago
- contract of employment, B2B contract
- full-time
- senior specialist (Senior)
- home office work
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Poland (remote work)
Technologies we use
Expected
Azure
AWS
GCP
Oracle
Snowflake Data Cloud
Hadoop
Docker
Kubernetes
Java
Python
Your responsibilities
Provide Tier 3 technical support for customers and internal teams
Troubleshoot and resolve complex technical issues related to software and systems
Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
Analyze system logs and diagnostic data to identify and diagnose issues
Reproduce Issues identified at the customer’s site in order to identify the root cause
Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support
Our requirements
Bachelor's degree in Computer Science, Electrical Engineering, or a related field
4+ years of experience in Tier 3 technical support or a related field
Strong analytical and problem-solving skills
Excellent English written and verbal communication skills
Experience with troubleshooting complex software and hardware issues
Experience with Cloud environments (Azure, GCP, AWS), Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark), and Docker/Kubernetes.
Familiarity with programming languages such as Java, Python
Knowledge of operating systems, databases, and networking protocols