private medical care
Senior Technical Support Executive with German
Infosys Poland Sp. z o.o.
Zielona GóraZielona Góra, Lubusz
- offer expired over a month ago
- contract of employment
- senior specialist (Senior)
- home office work, hybrid work
- remote recruitment
- запрошуємо працівників з України
Technologies we use
Collect, collate and analyze performance data on quality
Conduct process audits, identify gaps in execution process steps, and provide feedback to agents TLs
Highlight key areas of improvement and prepare action plans specific to each area
Create huddle packs based on the RCAs completed
Create and implement sampling plan, conduct calibration session and feedback session
Initiate/Participate in calibration sessions with the Client and provide RCA for weak performances
Creating awareness by training and bringing visibility to Risk quality initiatives in the engagement
Collect and analyze customer complaints and escalations. Report and act on the corrective actions for all the complaints and escalations
Report and track implementation of corrective actions to ensure process continuity and stability
Identify, initiate and own sig sigma and lean projects to improve metrics, drive behaviors and reduce costs
Knowledge of English and German at C1 level Min. 1 year work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
Desired/Preferred skills - Yellow Belt \ Green Belt certified. Experience in successfully completing six sigma projects in a similar environment Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows) Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Basic networking knowledge
Strong decision making and analytical ability
Able to negotiate, good presentation skills and Client Interfacing
What we offer
Working for prestige Client
Internal training program
Opportunity to take part in international projects and gain experience with various businesses
Set of social benefits to choose from
Opportunity to develop your career!
extra social benefits
employee referral program
training and courses
Call with the Recruiter
Infosys Poland Sp. z o.o.
We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.
The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.
Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.
With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.