Oferta pracy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy
Oferta z szybkim aplikowaniem 
co to?
Na oferty z aktywnym „Aplikuj szybko” zaaplikujesz jednym kliknięciem. Korzystają one z danych używanych przez Ciebie przy ostatnim aplikowaniu. Jeśli jeszcze tego nie robiłaś/eś, nie przejmuj się. Za pierwszym razem trafisz na pełny formularz aplikowania.

Senior Trade Specialist with German within Global Trade and Receivables Finance Centre

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 21 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • senior specialist (Senior)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Work in Trade and Receivables Services Centre supporting HSBC Trade, Guarantee, Factoring transactions

  • Checking of Import/Export Documents (including confirmed export DC)

  • Ensuring that all trade transactions (incl. Guarantees, LCs, LAI/Es, CILs, etc.) are processed correctly and in line with HSBC standards

  • Cooperating and liaising with the Payments and Customer Service Division of the OPS department and in case of need assist with payment processing

  • Review of customers’ applications (Import LC issuance, Export Collections, Trade Loans, Guarantees) by ensuring that they comply with international regulations and bank terms and conditions

  • By ensuring that we always focus on providing first class customer service for all trade products

  • Delivering high quality of phone contact with customers

  • Complete assigned tasks in the established timeframe as per process targets

  • Ensure that the productivity and quality levels are achieved as per the Service Level Agreements

  • Demonstrate ways to improve customer service, increase productivity

Our requirements

  • B2 minimum standard English Language

  • B2/C1 minimum standard German Language

  • Extensive product knowledge covering Trade Service and current product development trends in the market

  • Knowledge of central bank regulatory and legal matters

  • Good knowledge of related ICC publications, URDG758, ISP98, UCP600, URC522

  • Extensive product knowledge covering Trade Service and current product development trends in the market

  • Knowledge of central bank regulatory and legal matters

  • Extensive and detailed know-how of Trade Services market including a detailed knowledge of regulatory and legal matters. Detailed experience from, and well versed in, Banking legislation and its implications

  • Strong commercial orientation combined with a customer driven approach

  • Computer literacy


  • A good knowledge of Trade, Guarantees Market

  • Good knowledge of Bank’s Operational Risk & Compliance policies and procedures, including CRRT & WOLF reporting

  • Certified Specialist Demand Guaranties qualification will an added advantage

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Scroll to the company’s profile

Job Description

  • The jobholder will day to day manage a team of both technical experts and language experts in meeting SLA performance for the delivery of trade transactions for our globally trading clients or affiliate bank partners.

  • The jobholder will assist in the management of the operational integrity and technical competence of the European Regional HUB by being one of the primary points of contact for all internal stakeholders and external clients in respect of complex transactions. Ensuring excellent service quality, and that all transactions are processed to tightly managed SLA deadlines whilst minimizing operational risk and maximizing income.