Oferta pracy

Senior UX Researcher

Dynatrace Sp. z o.o.

16 00020 000 gross / mth.

Dynatrace Sp. z o.o.

aleja Grunwaldzka 411

Oliwa

Gdańsk

Your responsibilities

  • Assess, establish, and execute all needed user research activities for the product space you will be assigned to focus on.

  • Help to further establish shared user research processes, methods, and tools (also in collaboration with other UX researchers).

  • Work and continuously partner with global design practitioners, product managers, engineers, customer support representatives — and actual customers.

  • Conduct user tests, in-depth interviews, surveys, and behavioural analysis.

  • Analyze data from multiple sources, and most importantly draw and share back actionable insights from that.

  • Help teams define measurable experience metrics, indicators, and key results.

Our requirements

  • You have solid experience and a demonstrated track record of contributing to and leading UX research activities for commercial software products (indicatively 4-5 years or more) — and you can walk us through a few of your past projects.

  • You have solid previous experience with qualitative and ideally also quantitative research methods.

  • You are fully autonomous in your practice and have previous experience driving and coordinating complex projects.

  • Your communication skills in English are great, and you enjoy leading meetings, workshops, and presentations in that language.

  • You have an high drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset.

What we offer

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • saving & investment scheme

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • employee referral program

Job Description

User Experience | User Research | Design | Communications | Technology | Complexity

Do you believe that research belongs to the core strategy of great UX? Are you convinced that successful product development is all about understanding users? Are you looking for teammates who appreciate open communication and face challenges together?

In a nutshell, User Experience Research helps reveal who Dynatrace users really are, their needs and expectations in regards of our product, and their actual customer journey with it.

As an experienced UX Researcher you will join a global team of about 30 designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States.

When applying for this role please include a link to a brief portfolio showing a few selected commercial projects you worked on in the past — clearly outlining the problems and/or business opportunities taken on with your work, as well as your role and specific responsibilities as part of a multidisciplinary team. That should mostly touch on the process applied to find solutions and overcome challenges, rather than focusing just on visual polish and final deliverables.

Additional Information

What's in it for you?

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

• Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.

• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

• An environment that fosters innovation, enables creative collaboration, and allows you to grow.

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.

• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Dynatrace Sp. z o.o.

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.

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