Senior Workday Integration Analyst

The role

· Maintain integrations between business systems including resolving users’ issues

· Contribute to change management process including functional requirements identification and validation

· Create and deliver appropriate system support documentation and knowledge articles

Area of responsibility

· Investigate and analyze technical incidents received from L1 and identify if root cause is data, configuration, or technical issue

· Perform impact analysis and recommend solution for issues on Workday custom integrations

· Recognize patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact

· Provide ad-hoc data extracts and integration runs to territory business partners on demand

· Engage and coordinate with the vendor, when required

· Collaborate effectively with Workday L2 and L3 specialists across modules or business areas

· Raise tickets to appropriate group when work is out of scope of Workday Technical Team's supported area or application

· Invoke escalation processes; involve multiple resolver groups, as needed

· Peer review of teammates' solutions and deliverables