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Service and Support Administrator

TIPSER POLAND sp. z o.o.About the company

4 1004 600 gross / mth.
  • Rynek 49, Wrocław
    Wrocław, Lower Silesia
  • Offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)

TIPSER POLAND sp. z o.o.

Rynek 49

Wrocław

Technologies we use

Expected

  • Salesforce

Your responsibilities

As a Service&Support Administrator, you mostly take care of administrative and operational, internal tasks, as well as provide support for UK end-consumers.

You will be a full-time team member of 10 people and your daily tasks will

include:

● Support critical business functions through timely and accurate date entry

● Support the onsite Finance&Operation team with everyday tasks

● Execute ad-hoc and scheduled reports to support downstream business process

● Support english customers by email, chat and occasionally by phone(3h per day)

● Collaborating with the teams in the on-going build out of standardisation and automation

initiatives for continuous improvement

● Understand the Tipser platform in-depth and make the best of it for our Merchants, as well as for the end-consumers.

Our requirements

  • English (C1), as we are an international team in all offices and you will be in contact with

  • english end-consumer (in addition french will be a strong asset)

  • Basic excel skills and detail orientation

  • A master of finding the right solution for us and our customers.

  • No previous experience in customer service/operations is required, but it would be helpful if you have worked in the broad sense service industry.

  • You work well under pressure and keep a high level of service.

  • You are very communicative, as well as problem-solving and inventive in your daily work.

  • You will be part of a working environment where you should be able to manage your time

  • according to the workload yourself and being able to handle stress and ad-hoc matters.

  • You are self-going and happy to pick up any challenges

  • You are eager to learn and curious about tech/e-commerce, Tipser being a tech-company within e-commerce.

Optional

  • Have an understanding of Natural Language Processing, Computer Vision and Deep Learning

  • Know either of Python, Scala, .NET, Go, TypeScript, Ruby - we use them daily!

  • MongoDB/ElasticSearch/BigQuery experience is a plus

  • Software/system architect experience is a plus

  • AWS/GCP/Docker/k8s experience is a plus

This is how we organize our work

Team size

  • 9:00-17:00

What we offer

  • On this job we assist you improve your language by offering a course and boost physical

  • condition during yoga and bootcamp classes.

  • We care about your health so every day we indulge you with fresh fruits and give you opportunity to take an endowment Luxmed healthcare.

  • We offer an international working environment where the team is the focus and our passion and enthusiasm for the Tipser-platform are the keys to success.

  • Extraordinary atmosphere during morning’s chit-chats by best coffee in Wrocław :)

  • We work 9-17 and try to keep a relaxed and fun atmosphere around the office and not only - we give you holiday's bonus for even more amusements outside the office.

  • We are a creative and driven team and you will be part of creating and optimizing procedures of our daily routines. Our beautiful Wroclaw-office has an amazing location on the market square in the city center. Traveling occasionally will be part of the experience as the other half of the team is located in Stockholm, Sweden.

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

TIPSER POLAND sp. z o.o.

At Tipser we believe e-commerce should not be tied to any specific place, app, or website. We make any product in the world buyable on any digital surface, with the most streamlined user experience possible.

Our team has doubled in size every year for the past three years and we’re not slowing down. We have offices in Stockholm, Wroclaw, Barcelona, London, and New York City and are continuously expanding to new markets. We believe in hyper growth with a heart and we have a lot of fun working together to change the future of e-commerce.

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