Service Assurance IT Systems Specialist

Grafton Recruitment

  • Dębica, podkarpackie

  • ogłoszenie wygasło rok temu
  • Specjalista (Mid / Regular)
  • rekrutacja zdalna
Grafton Recruitment, founded in 1982, is a leading provider of recruitment solutions with more than 30 years' experience. Grafton Recruitment is one of Europe's largest independent firms, placing experienced professionals, mid &top management in all industry sectors, functions and public services.With 30 offices in Europe and about 650 employees we cover the following countries: Czech Republic | Hungary | Ireland | Lithuania | Poland | Romania | Slovakia | Turkey.Our high quality of service is proved by ISO certificate.
Service Assurance IT Systems SpecialistNumer ref.: 6-15-64788
For one of our Clients - an international company specializes in delivering the best in paint and coatings products we are looking for Service Assurance IT Systems Specialist who will be responsible for:
  • Under the supervision of the IT Service Assurance Manager North and East the IT System specialist will work to provide the best user support in region and be sure local and regional IT services meet business expectations.
  • Works primarily from the helpdesk system for incidents and work orders and is the first point of contact for internal customers. Responsible for Telephone and remote support where needed, answering telephone calls and ensuring that these are logged in the helpdesk system.
  • Investigate and resolve customer, hardware, software and general system problems that require intermediate and general exposure to a variety of IT support issues
  • Responds to standard and complex inquiries and/or complaints by serving as a liaison between IT staff and internal customers to ensure satisfaction by coordinating communications, following up with problems, and serving as a contact point for internal customers.
  • Assist with developing and delivering user training, documentation, operational guidelines and other areas that impact user understanding and operation.
  • Assist with the service compliance of all IT and service assets, with a special focus on end user devices, desktops/laptops/phones/tablets in line with business guidelines (lifecycle) and regulatory requirements. They will be responsible for the accuracy of the information provided and for the replacement of those end user devices
  • Help to implement local/regional procedures and guidelines

  • At least 2 years of IT experience
  • Microsoft, Citrix, Dell

  • ITIL framework knowledge or certification


  • 2-5 years of experience regarding the management of complex IT environments.
  • In-depth Knowledge of Windows client based OS and Microsoft Office Suite and preferred expertise and experience on server OS (Vmware and Microsoft) and communication networks.
  • Successfully Managing complex IT environments and projects.
  • Strong written and verbal communication skills – Polish & English.
  • Excellent presentation and interpersonal skills.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to work in a team-oriented, collaborative environment.
  • Flexible


  • All Microsoft OS for Clients and Servers Microsoft office suite

  • Virtualization and & Voip knowledge and experience
  • Medical care
  • Sports card
  • Employment based on an employment contract
  • Work full of challenges in a dynamically developing organization
  • Friendly atmosphere and work in a team of passionate people
Prosimy o dopisanie klauzuli: "Zgadzam się na wykorzystanie przez firmę Grafton Recruitment Polska Sp. z o.o. danych osobowych w celu pośrednictwa pracy (posiadania i przetwarzania przekazanych danych osobowych oraz ich udostępniania klientom w ramach prowadzonych projektów rekrutacyjnych) zgodnie z obowiązującą Ustawą o Ochronie Danych Osobowych (Dz.U.2002 r. Nr 101 poz. 926) aż do momentu pisemnego wycofania zgody. Potwierdzam, że zostałem poinformowany o prawach do zmiany, dostępu i ochrony tych danych".

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