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Service Contracts Coordinator with German (1 year contract)

  • Kraków, małopolskie
  • Specjalista
  • 07.02.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Service Contracts Coordinator with German (1 year contract)
    Kraków /

    An opportunity has arisen within our Krakow based contracts team for a Service Contracts Coordinator.  Applicants must have proven business/commercial awareness in conjunction with a customer focused attitude and an understanding of PerkinElmer as a whole.

    Role description:

    • Responsible for the end-to-end contract administration process, from quote creation to booking & payment
    • Supporting in-country service sales teams through efficient administration of the core contract renewals / EOW conversion process
    • Working with local service sales teams / stakeholders to resolve any existing contract conflicts
    • Serving as a liaison between internal and external parties during contract development and negotiation stages
    • Able to execute the full contract renewal process remotely for a selected group of customers
    • Negotiating terms, conditions and pricing, and ensure they are accurately executed and satisfied
    • Takes ownership of problems by clarifying the complaint; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution
    • Responding to internal & external customer queries (telephone contact, email, etc.)
    • Creation & processing of ad-hoc service quotes
    • Facilitates regional promotions & campaigns & for additional billable service revenue
    • Processing and managing purchase orders (acceptance, verification, placing orders)
    • Monitoring of service level agreements and order and customers’ contract data entry
    • Working with different levels of personnel within an organization to analyze and solidify an overall contract strategy
    • Coordinating actions with internal procurement and legal teams if needed
    • Reporting status of current contract processes to management (preparing reports for internal and external purposes (including procurement reports, delays in delivery, bookings, etc.)
    • Reviewing language standards and rules for existing and new contracts
    • Working with Accounts Payable team to resolve any billing disputes
    • Analyzing potential risks that contract changes may pose to the organization
    • Recommending potential services to management by collecting customer information and analyzing customer needs
    • Maintains a high standard in all documentation, with an eye for detail & accuracy
    • Executes actions ordered by the supervisor in context of specific processes that contribute to the effectiveness of maintenance services
    • Supporting ongoing continuous company improvement
    • Creating invoices at the required cadence, with customization and supporting documentation per customer requirements
    • Working in SAP
    • Works on projects/tasks assigned by the Regional Management Team
    • Impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company


    Role requirements:

    • Understanding of excellent Customer Service
    • Experience in SAP/ECC & CRM7 & Excel is essential
    • Experience in SAP Business Objects & Spotfire reporting tools a bonus
    • Ability to communicate both internally & externally; orally and in writing.
    • Negotiating & conflict management skills
    • Fluency in German (at least CEFR C1 level)
    • Advanced in English (at least CEFR B2 level)

    What we offer:

    • attractive compensation and performance bonus
    • recognition & referral awards
    • tuition reimbursement program
    • language classes
    • business, technical and soft skills trainings
    • private medical care
    • life & accident insurance
    • sport programs (individual and team)
    • CSR activities
    • Social Fund benefits (Christmas vouchers, vacation and childcare subsidies, cinema tickets, etc.)
    • modern office facility including parking lot
    • relaxation, gaming and nursery room
    • casual dress policy
    • fresh fruits served every morning
    • bike ride subsidy
    • home office

    …and 30 days of vacation! 

    About Us
    With 9,000 employees
    serving over 150 countries, PerkinElmer is a global
    leader committed to
    innovating for a healthier
    world. We are passionate
    about providing customers
    with an unmatched
    experience as they help solve critical issues, especially impacting the diagnostics,
    and discovery and analytical solutions markets. Our innovative detection, imaging, informatics and service capabilities, combined with
    deep market knowledge and expertise, help customers
    gain earlier and more
    accurate insights to improve lives and the world around
    us. Join us to make
    a difference today!

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