Oferta pracy

Service Delivery Associate

Fujitsu Technology Solutions Sp. z o.o.

  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Fujitsu Technology Solutions Sp. z o.o.

Fabryczna 17

Widzew

Łódź

Your responsibilities

  • Main responsibility of a Service Delivery Associate is to ensure that all contracted services in a small size and low complexity customer account are delivered profitably and meeting customer expectations. Typically low complexity would entail a single customer, small number of sites, capabilities and offerings and a small team. Alternatively, may support elements of larger, more complex customer accounts. It is expected from Service Delivery Associate to assure availability for planned and unplanned occasional business travelling to Account team(s), Customer(s) sites or any other business related location upon business and role requirements.

  • Service Delivery Associate is responsible for fulfilling tasks under supervision of Service Delivery Manager/ Senior Service Delivery Manager depending on account requirements and/ or its structure:

  • Managing services in accordance with contracted terms and conditions and that the risk of financial or legal penalties is minimized;

  • Ensuring Client, contract, business context and priorities awareness between all of the stakeholders;

  • Ensuring that Customer needs and expectations are understood and properly executed in the operations;

  • Taking responsibility to ensure that tasks are completed efficiently and ensuring that costs are saved wherever possible;

  • Understanding basic financial concepts (cost, profit, cash flow) and relating these to specific work package or service. Taking responsibility to effectively managing resources and minimising costs within work package /service area and ensuring that activities are conducted within budget;

  • Risk Management;

  • Creating and maintenance of process documentation;

  • Monitoring and raising improvements;

  • Monitoring and reporting on service performance;

  • Managing service reviews and follow up actions;

  • Quality management;

  • Contributing to remediation of service failure and continuous improvement of delivery;

  • Sales Team support;

  • Escalation process;

  • Processing of personal data only to the extent necessary for the proper performance of duties in the position;

  • The employee is obliged to comply with the obligation to carry out other superiors' orders regarding work in accordance with the law and the type of work specified in the contract.

Our requirements

  • Customer first attitude

  • Team player attitude

  • Organizational skills

  • Emotional resilience

  • ITIL knowledge on various processes and service lifecycle

  • ITIL Foundation Certificate (or/and higher) being an asset

  • Experience in Process Management

  • Experience in support for Service Delivery Management so far

  • Expert knowledge about the Service Delivery

  • MS Office Skills

  • Fluent English skills

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

  • one shorter working day

  • extra leave

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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