Oferta pracy
Information clause Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: [email protected] (hereinafter: „Data Controller”). Your personal data will be processed by the Data Controller for the purpose: • Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position. • Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent. • Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings. Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law. Please also note that you have the right to request from the Data Controller: • access to personal data, • rectification of personal data, • delete personal data, • restrictions on the processing of personal data, • the right to object to the processing of personal data, • the right to transfer personal data, • the right to withdraw consent – in the case of processing your data based on the premise of consent, • the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection. The rights listed in points 1-7 above can be realized by sending an email to: [email protected] Providing personal data by you is voluntary, but necessary to participate in the recruitment process.

Service Delivery Associate with German

Fujitsu Technology Solutions Sp. z o.o.

  • valid for 23 days
    until: 11 Jun 2022
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Fujitsu Technology Solutions Sp. z o.o.

Fabryczna 17



Technologies we use

Operating system

About the project

Main responsibility of a Service Delivery Associate is to ensure that all contracted services in a small size and low complexity customer account are delivered profitably and meeting customer expectations. Typically low complexity would entail a single customer, small number of sites, capabilities and offerings and a small team. Alternatively, may support elements of larger, more complex customer accounts. It is expected from Service Delivery Associate to assure availability for planned and unplanned occasional business travelling to Account team(s), Customer(s) sites or any other business related location upon business and role requirements.

Your responsibilities

  • Managing services in accordance with contracted terms and conditions and that the risk of financial or legal penalties is minimised;

  • Ensuring Client, contract, business context and priorities awareness between all of the stakeholders;

  • Ensuring that Customer needs and expectations are understood and properly executed in the operations;

  • Taking responsibility to ensure that tasks are completed efficiently and ensuring that costs are saved wherever possible;

  • Understanding basic financial concepts (cost, profit, cash flow) and relating these to specific work package or service. Taking responsibility to effectively managing resources and minimising costs within work package /service area and ensuring that activities are conducted within budget;

  • Risk Management;

  • Creating and maintenance of process documentation;

  • Monitoring and raising improvements;

  • Monitoring and reporting on service performance;

  • Managing service reviews and follow up actions;

  • Quality management;

  • Contributing to remediation of service failure and continuous improvement of delivery;

  • Sales Team support;

  • Escalation process;

  • Processing of personal data only to the extent necessary for the proper performance of duties in the position;

  • The employee is obliged to comply with the obligation to carry out other superiors' orders regarding work in accordance with the law and the type of work specified in the contract.

Our requirements

  • Customer first attitude

  • Team player attitude

  • Organizational skills

  • Emotional resilience

  • ITIL knowledge on various processes and service lifecycle

  • ITIL Foundation Certificate (or/ and higher) being an asset

  • Experience in Process Management

  • Experience in support for Service Delivery Management so far

  • Expert knowledge about the Service Delivery

  • MS Office Skills

  • Fluent English and German skills

Development opportunities we offer

  • external training

  • intracompany training

  • soft skills training

  • support of IT events

  • technical knowledge exchange within the company

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

  • one shorter working day

  • extra leave

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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This is how we work
This is how we work