Oferta pracy

Service Delivery Manager (Compute & Store)

MAHLE Shared Services Poland Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • team manager

Technologies we use


  • AWS

Your responsibilities

  • Responsible for all aspects of operational IT Service delivery following global standards and guideline defined by FIT

  • Responsible that the expected outcome is delivered and maintained with agreed quality

  • responsible for a regular KPI reporting about the services and their performance in their area of responsibility; responsible to adhere stipulated KPIs

  • Responsible for providing internal service production costs for service cost calculation and budgeting

  • Demand, control and support the continuous service improvement processes

  • Responsible for complete and up to date service documentation (including technical, operational, compliance aspects)

  • Responsible as contact person, escalation authority and coordinator for the business-critical and other services for the customer within the Service Tower

  • Responsibility for a functioning operational global service management (based on MIG standard / ITIL), aligned with customer requirements and processes and its documentation

  • Ensuring quality in project management and in the service delivery process, including tower and cross-divisional service improvement process

  • Proactive, independent, regular, and cross-departmental review of service contracts for effectiveness, efficiency and costs of operational systems and responsibility for the successful implementation of measures

  • Responsible for control and coordination of a large number of different business-critical applications / services

Our requirements

  • Academic background: Computer Science or similar studies

  • Min. 5 years of IT experience including +2 years of leading position in global IT delivery organization

  • Certification (or knowledge) for ITIL Foundation, ideally ITIL intermediate certification achieved

  • Knowledge and excellent understanding of IT infrastructure technology at least for one responsible service area: (Compute, Storage, Operation Systems, Backend Services, Virtualization, Containerization, IT Automation & Orchestration, IT Configuration Management, Backup, Hybrid Cloud Architecture (AWS, Azure)

  • Good knowledge of DC technologies and operations

  • Good knowledge of service controlling and financial management for services

  • Good knowledge of project management

  • Efficient management of dynamic workloads

  • Leadership experiences (especially leading global service teams), leading by example, staff motivation

  • Excellent English communication skills, German will be an asset

What we offer

  • Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards)

  • Becoming a member of a fast-growing team in an innovative company with stable market position

  • Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide

  • Relocation bonus for candidates who are based more than 100 km from Wrocław

  • Online foreign language courses

  • Referral bonus program

  • Flexible work schedule and possible working from home solution (home office)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • redeployment package

  • employee referral program

  • charity initiatives

  • karta przedpłacona

Recruitment stages

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Witamy na pokładzie

MAHLE Shared Services Poland Sp. z o.o.

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

With more than 72,000 employees, MAHLE generated sales of approximately EUR 9.8 billion in 2020 and is represented in over 30 countries with 160 locations, including 12 major research and development centers. Join our MAHLE team! #StrongerTogether

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In addition to working on a great team, we encourage you to reach your full potential. Exciting assignments and personalized support for your career are available to you. Apply now!

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