‘Great Place to Work’ Certificate
Service Delivery Manager
Objectivity sp. z o.o.
- Norwida 1, GdańskGdańsk, Pomeranian
- offer expired 25 days ago
- contract of employment, B2B contract
- team manager
- home office work, hybrid work
- remote recruitment
Service Delivery Manager is making sure that the delivered services are fit-for-purpose taking responsibility for the application’s support
Setting clear goals and priorities for IT Service Delivery Team, ensuring SLA’s are achieved, service quality and client expectations are met or even exceeded
Building strong relationships externally and internally, with the Client as well as our Engineering, Development and Project Teams
Contract management, including internal and external governance throughout close cooperation with the Clients and internal teams
Service Delivery Manager is responsible for scope of service, budget monitoring and maintaining financial metrics
Making sure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control, support of service delivery and execution of service transitions and handovers
Managing governance on different levels externally to the Client and internally to the Objectivity management and the executive board, including but not limited to service operations reviews, post incident review, problem resolutions, capacity and planning, service status
Introducing improvements to an existing services and operating models
Service Delivery Manager ensures business development of an existing accounts and supports Presales activities support.
5 years of IT work experience with minimum 2 years of relevant experience in service management
Relevant IT Qualifications, ITIL V4 or V3, Service Management, BSc or MSc are desirable
Knowledge of Agile or Scrum methodologies
Strong communication skills
Knack for establishing business relationships
Ability to communicate fluently in English (at least B2 level, both in speaking and writing)
ITIL V4 or V3 certification
Agile or Scrum certification
Knowledge of software development lifecycle
Basic understanding of programming languages, cloud services and monitoring solutions
What we offer
We are keen on doing things which we find useful; we work with valid and secure (but not overcomplicated) processes.
You are independent in terms of expressing your opinions - your voice will be heard.
Each of us directly cooperates with a leader and, in our daily work, we put an emphasis on feedback. During regular meetings with your leader, you will find out your strengths and determine the way of using them both for business and personal development purposes.
You will not be forced to become a document geek – however, the ability to write good documentation might prove helpful. :)
…and there are other benefits, which you can see below.
Contract for an indefinite period from day one
Private medical care for you, your partner and kids
Life and travel insurance
Multisport card that can be exchanged for Cafeteria System
Development within working hours (8 days/year)
Over 70 internal technical training and soft skill workshops
English or German classes during working hours
33 days of sick-leave with 100% of salary paid
Bonus for recommending (2000/8000 PLN)
Insurance capital fund
Working remotely or at the Gdańsk/Wrocław office
Relocation bonus (7000 PLN)
The type of contract shall depend on the actual rules of cooperation established between us during the recruitment process.
Only employees are entitled to benefits package.
About the role:
If you are looking for a place where people work on their strengths and constantly develop themselves. If you feel that teamwork is something that motivates you and you have a skillset that includes communication and technical approach, here comes the perfect opportunity to join Service Management Team at Objectivity.
As a Service Delivery Manager, you need to understand the software development lifecycle, in particular the support and enhancement of the existing operational systems. Familiarity with Service Management and Agile methodologies and exceptional communication skills are vital as we want to work very closely with our clients. We cooperate mainly with clients based in the UK and Ireland, so fluent knowledge of English is a must for Service Delivery Managers at Objectivity. Rather than delivering and supporting systems, we build relationships. Our clients stay with us for years, which is why we are looking for Service Delivery Managers with a people-oriented mindset and strong interpersonal skills.
Objectivity sp. z o.o.
Objectivity is a values-driven IT outsourcing partner. We are Digital Transformation Specialists who create Win-Win solutions for all our stakeholders. Our specialty is designing, delivering and supporting IT solutions that help our clients grow. As a mature organisation, we have an ethical framework that supports our activities. We are socially engaged, and always willing to help.