sharing the costs of sports activities
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Oferta pracy
Service Delivery Manager
PROVIDENT PolskaAbout the company
- GdańskGdańsk, Pomeranian
- offer expired 2 years ago
- contract of employment
- full-time
- team manager
- home office work, hybrid work
- remote recruitment
Your responsibilities
- Manage business critical services in accordance with the IPF Service Delivery Processes
- Work with the Market IT teams on Service Management matters to deliver consistent and integrated systems related to services across all markets
- Ensure that service improvements and optimisation activities for services are identified and delivered to reduce unplanned IT outages / negative business impact
- Manage Service Transition Process for projects within aligned services
- Design associated Support Model for new services, obtaining relevant approvals from stakeholders, ensuring smooth transition into BAU
- Be responsible for ensuring service related suppliers meet contractual obligations, working in conjunction with the contract management team
- Drive the suppliers to make sure they're working effectively together to resolve all issues
Our requirements
- Have a degree education
- Have IT service delivery know-how and be strongly experienced in managing this area
- Have excellent knowledge of ITIL Service Management Processes and Functions
- Good knowledge of ITSM tools (i.e. ServiceNow, JIRA)
- Speak and write fluent English
- Be capable of exerting strong influence on your colleagues and managing relationships
- Have excellent analytical skills and be solution oriented
- Be ready to go on business trips
What we offer
- Remote work opportunities
- Flexible working hours
- Stable employment based on employment contract
- Medical care package
- Day off for volunteering
- Life insurance on preferential terms
- Career paths supporting development in the organization
- Professional induction and development training
- Benefit cafeteria and social gamification platform
Benefits
- private medical care
- life insurance
- remote work opportunities
- flexible working time
- mobile phone available for private use
- corporate car available for private use
- extra social benefits
- holiday funds
- charity initiatives
- extra leave
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Service Delivery Manager, Gdańsk