Great Place to Work’ Certificate
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Oferta pracy
Service Delivery Manager
Objectivity sp. z o.o.About the company
- Greater PolandGreater Poland
- offer expired 3 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
Your responsibilities
- Making sure that the SLA’s are achieved, service quality and client expectations are met or even exceeded.
- Managing the IT Service Delivery Team, which includes responsibility for the application’s support.
- Making sure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
- Building and maintaining client relationships, both internally and externally.
- Organizing and leading Service Delivery sessions, including incident review, problem resolution, capacity and planning.
- Hosting service level/operations review meetings with clients.
- Contract management, including internal and external governance.
- Making sure that the delivered services are fit-for-purpose; carrying out relevant reviews, proposing modifications if necessary.
- Providing business development and Presales support.
- Reporting and presenting on service status to the Objectivity management team and the executive board.
Our requirements
- Relevant IT Qualifications, ITIL V3.0, Service Management, BSc or MSc are desirable.
- 5 years of IT work experience with minimum 2 years of relevant experience in service management.
- Strong communication skills – you are able to communicate ideas to technical staff, business users and the board, with equal clarity.
- Knowledge of Agile methodologies.
- Knack for establishing business relationships.
- Leadership skills.
- Fluent English is essential.
Optional
- Knowledge of software development lifecycle.
- ITIL V4 certification.
What we offer
- Your voice is heard - our philosophy is based on good practices and open communication.
- We are an agile-oriented, value-driven team of professionals, who strive to deliver excellent software to our clients.
- We offer an inspiring working environment - where you cooperate with experts from various fields. Our organizational culture is based on knowledge-sharing and helping one another
- We offer a relocation package for candidates from outside of Lower Silesia.
- We make you feel comfortable with us by offering benefits such as: English classes during working hours, medical care for you and your family or partner, a Multisport card.
- We invest in our people through the support of several active communities (AWS, Azure, .NET, Java, Frontend etc.), online courses, workshops and conferences to keep their expert knowledge up-to-date. Each of us has 8 days for their personal upskill. This time is just for you to learn a new skill or hone the ones that you already have.
Benefits
- Working remotely or at the Wrocław/Gdańsk office
- Contract for an indefinite period from day one
- Private medical care for you, your partner and kids
- Private investment fund
- Life and travel insurance
- Multisport card that can be exchanged for Cafeteria System
- Development within working hours (8 days/year)
- Over 70 internal technical training and soft skill workshops
- English or German classes during working hours
- Certifications
- Pluralsight package
- 33 days of sick-leave with 100% of salary paid
- Relocation bonus (6000 PLN)
- Bonus for recommending (2000/8000 PLN)
Objectivity sp. z o.o.
Objectivity is a values-driven IT outsourcing partner. We are Digital Transformation Specialists who create Win-Win solutions for all our stakeholders. Our specialty is designing, delivering and supporting IT solutions that help our clients grow. As a mature organisation, we have an ethical framework that supports our activities. We are socially engaged, and always willing to help.
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Service Delivery Manager, Greater Poland