Service Delivery Manager

Fujitsu Technology Solutions Sp. z o.o.

  • Greater Poland

    Greater Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment

Technologies we use

Operating system

About the project

Want to work with teams who achieve together and with technology that is shaping the way the world learns and lives? Come and #ShapeYourWorld at Fujitsu! We are the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. We use our experience and the power of ICT to shape the future of the global society together with our customers. We're looking for an IT Service Delivery Manager, a powerful team player with excellent interpersonal skills, as well as experience in support for Service Delivery Management. Read the job description, leave your CV, and grow as an expert with us!

Your responsibilities

  • Quality management.

  • Setting contract, business context, and priorities between all of the stakeholders.

  • Properly executing customer needs and expectations.

  • Responding to specific service delivery areas depending on the customer’s industry.

  • Service reviewing and follow-ups of actions/service improvement plans.

  • Reviewing all KPI/SLAs metrics actions.

  • Monitoring and proposing improvements.

  • Monitoring and reporting on service performance.

  • Escalating process overview.

  • Coordinating internally and externally provided services into a seamless delivery.

  • Working with IT resources and managers to ensure that customer needs and priorities are well understood and delivered.

  • Controlling correct and timely circulation of documents.

  • Proper processing of personal data by subordinate employees in the managed department.

Our requirements

  • MS Office skills.

  • Fluent English.

  • Experience in support for Service Delivery Management, Junior or Regular role in Service Delivery Management.

  • Knowing ITIL on various processes and service life cycle.

  • Contributing to remediation of service failure and continuous improvement of delivery.

  • Acting as an escalation point between the business and technical delivery to resolving issues.

  • Understanding business outcomes.

  • Contributing to remediation of service failure and continuous improvement of delivery.

  • Engaging with the business to plan.

  • Monitoring and implementing solutions in collaboration with delivery teams and vendors, ensuring customer needs are understood and translated into operational.

  • Excellent leadership and people management skills.

  • Working under pressure and meeting deadlines.

  • Demonstrating initiative and a proactive approach to daily tasks.

Optional

  • ITIL Foundation Certificate (or/and higher) being an asset/ preferable.

  • Additional training – Agile/ Prince / technical certification etc. being an asset.

What we offer

  • MyBenefit platform

  • Private medical healthcare

  • Sport cards

  • Lunch benefits and discounts

  • Group insurance

  • Awards

  • Holiday allowance „Wczasy pod gruszą”

  • Virtual Trainers Team

  • SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials

  • Introduce a friend

  • Glasses refund

  • Home Office work opportunity

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • retirement pension plan

  • extra social benefits

  • holiday funds

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • one shorter working day

  • extra leave

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu is a world-leader in Enterprise Service Management (ESM). As a ServiceNow Elite Partner, we combine our years of experience and know-how with the power of ServiceNow, to deliver ESM processes that improve efficiency, reduce cost and free our customer’s staff to concentrate on what they do best –which is running the business. Our range of solutions are highly flexible and easily scalable, and regardless of business size, or whether the customer requires an off the shelf solution or something that’s individually created for the business, we can provide them with the configuration they need.

We are one of the world’s leading ServiceNow partners with a large number of successful implementations. We provide a comprehensive enterprise service management offering that includes business consulting, implementation and integration, design and development, global delivery center, certified training, and authorized support.

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