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Service Delivery Manager

Atos Poland Global Services Sp. z o.o.

  • Lubusz

    Lubusz
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • Establishing and maintaining good customer relationship incl. customer satisfaction monitoring

  • Contract management (incl. involvement in a presales phase, ongoing contract maintenance and triggering of invoicing)

  • Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)

  • Service delivery at expected quality level, SLAs, costs and contractual framework in every phase

  • Direct supervision of project or service team (about 15 persons) maintaining bundle of new and inherited applications, platforms, toolchains, and systems

  • Management of internal and external service providers and management of sub-projects

  • Analysis and resolution of technical problems and issues on several levels of difficulty

  • Active and constructive interaction with colleagues on the project, account project management and the customer

  • Coordination of ITSM and Scrum part of the service

  • Controlling scope and workload

  • Preparing services and work packages estimations

Our requirements

  • practical experience as SDM or PM - developing and implementing new IT services / service architecture in a global environment

  • Technical knowledge (or willingness to learn) of server migrations (build and run)

  • Fluency in English (spoken and written)

  • Experience in coordinating tasks among distributed, international teams

  • Organizational talent, working independently, with initiative and customer focus

  • Certified or hands-on experience in IT Service Management (at least ITIL V3 Foundation)

Optional

  • German/French as additional language

What we offer

At Atos, great working conditions will always come without conditions.

Shape the future of digital.

And your too.

#TheFutureIsOurChoice

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages
1

Apply to work at Atos

2

Screening

3

Interview

Atos Poland Global Services Sp. z o.o.

At Atos, as a global leader in secure and decarbonized digital

business technology, we work together with companies and

industries around the world.

AI, IoT, big data & analytics, cybersecurity, cloud, edge computing

and sustainability… shaping the future of the information space

with our clients is exciting yet challenging.

That is the reason why at Atos, together we bring the diversity

of our people’s backgrounds and skills to make choices that

will have positive economic, social and ethical impacts

on business and humanity tomorrow.

At Atos, the future is our choice.

Scroll to the company’s profile

Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.

We are also the worldwide IT partner of the Olympic and Paralympic Games.

We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.

Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.