Great Place to Work’ Certificate
Service Delivery Manager
Objectivity sp. z o.o.
- offer expired a month ago
- contract of employment
- specialist (Mid / Regular)
Making sure that the SLA’s are achieved, service quality and client expectations are met or even exceeded.
Managing the IT Service Delivery Team, which includes responsibility for the application’s support.
Making sure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
Building and maintaining client relationships, both internally and externally.
Organizing and leading Service Delivery sessions, including incident review, problem resolution, capacity and planning.
Hosting service level/operations review meetings with clients.
Contract management, including internal and external governance.
Making sure that the delivered services are fit-for-purpose; carrying out relevant reviews, proposing modifications if necessary.
Providing business development and Presales support.
Reporting and presenting on service status to the Objectivity management team and the executive board.
Relevant IT Qualifications, ITIL V3.0, Service Management, BSc or MSc are desirable.
5 years of IT work experience with minimum 2 years of relevant experience in service management.
Strong communication skills – you are able to communicate ideas to technical staff, business users and the board, with equal clarity.
Knowledge of Agile methodologies.
Knack for establishing business relationships.
Fluent English is essential.
Knowledge of software development lifecycle.
ITIL V4 certification.
What we offer
Your voice is heard - our philosophy is based on good practices and open communication.
We are an agile-oriented, value-driven team of professionals, who strive to deliver excellent software to our clients.
We offer an inspiring working environment - where you cooperate with experts from various fields. Our organizational culture is based on knowledge-sharing and helping one another
We offer a relocation package for candidates from outside of Lower Silesia.
We make you feel comfortable with us by offering benefits such as: English classes during working hours, medical care for you and your family or partner, a Multisport card.
We invest in our people through the support of several active communities (AWS, Azure, .NET, Java, Frontend etc.), online courses, workshops and conferences to keep their expert knowledge up-to-date. Each of us has 8 days for their personal upskill. This time is just for you to learn a new skill or hone the ones that you already have.
Working remotely or at the Wrocław/Gdańsk office
Contract for an indefinite period from day one
Private medical care for you, your partner and kids
Private investment fund
Life and travel insurance
Multisport card that can be exchanged for Cafeteria System
Development within working hours (8 days/year)
Over 70 internal technical training and soft skill workshops
English or German classes during working hours
33 days of sick-leave with 100% of salary paid
Relocation bonus (6000 PLN)
Bonus for recommending (2000/8000 PLN)
Objectivity sp. z o.o.
Objectivity is a values-driven IT outsourcing partner. We are Digital Transformation Specialists who create Win-Win solutions for all our stakeholders. Our specialty is designing, delivering and supporting IT solutions that help our clients grow. As a mature organisation, we have an ethical framework that supports our activities. We are socially engaged, and always willing to help.