Oferta pracy

Service Delivery Manager

PROVIDENT Polska

  • Olsztyn

    Olsztyn, Warmian-Mazurian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • team manager
  • home office work, hybrid work
  • remote recruitment

Your responsibilities

  • Manage business critical services in accordance with the IPF Service Delivery Processes

  • Work with the Market IT teams on Service Management matters to deliver consistent and integrated systems related to services across all markets

  • Ensure that service improvements and optimisation activities for services are identified and delivered to reduce unplanned IT outages / negative business impact

  • Manage Service Transition Process for projects within aligned services

  • Design associated Support Model for new services, obtaining relevant approvals from stakeholders, ensuring smooth transition into BAU

  • Be responsible for ensuring service related suppliers meet contractual obligations, working in conjunction with the contract management team

  • Drive the suppliers to make sure they're working effectively together to resolve all issues

Our requirements

  • Have a degree education

  • Have IT service delivery know-how and be strongly experienced in managing this area

  • Have excellent knowledge of ITIL Service Management Processes and Functions

  • Good knowledge of ITSM tools (i.e. ServiceNow, JIRA)

  • Speak and write fluent English

  • Be capable of exerting strong influence on your colleagues and managing relationships

  • Have excellent analytical skills and be solution oriented

  • Be ready to go on business trips

What we offer

  • Remote work opportunities

  • Flexible working hours

  • Stable employment based on employment contract

  • Medical care package

  • Day off for volunteering

  • Life insurance on preferential terms

  • Career paths supporting development in the organization

  • Professional induction and development training

  • Benefit cafeteria and social gamification platform

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • mobile phone available for private use

  • corporate car available for private use

  • extra social benefits

  • holiday funds

  • charity initiatives

  • extra leave