Service Delivery Manager Team Lead

  • Łódź, łódzkie
  • Fabryczna 17, 90-346 Łódź, Polska pokaż mapę
  • Kierownik
  • 2019-07-12
  • Ważna jeszcze 20 dni (do 2019-08-11)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Lodz Lodz

    Fujitsu’s offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw, we run sales and client support services. The Global Delivery Center Poland located in Łódź and Katowice employs specialists in five business lines: Research & Development and Business Application Services, Remote Infrastructure Management, Business Process Outsourcing, Service Management, Service Desk. In Łódź, Fujitsu also employs specialists for internal Fujitsu services for the EMEIA region in the following areas: Finance (Accounts Payable, Accounts Receivable, General Ledger, Project and Contract Accounting, Treasury), Supply Chain and Order Management, Continuous Improvement, Assurance, Internal Audit, Product Pricing and Bid Finance as well as Human Resources. We welcome developers, quality assurance engineers, IT specialists, IT administrators, IT engineers, candidates interested in a career in IT, accounting and finance professionals, logistics specialists, linguists and customer service professionals.

    We are looking for


    Service Delivery Manager Team Lead


    Miejsce pracy: Łódź

    Role Purpose

    Manager of group of Service Delivery Managers and Business Relationship Mangers working on various accounts. Providing mentorship, consultancy for SDMs in your team, developing and maturing service offered by the team. People manager for dynamic and growing group of managers. Managing relationship with the internal and external customers being able to communicate with senior level management. Ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets.

    Key accountabilities:

    • Responsible for team development
    • Identify staff training needs and opportunities
    • Responsible for Recruitment
    • In contact with director and executives of accounts
    • Contract and Legal documents control
    • Business Reviews
    • Upsale and Portfolio management
    • Handle Escalation Management
    • Communicate and coordinate with internal departments
    • Attract, excite and retain a team of best-in-class manager
    • Comfortable handling multiple challenging priorities in a dynamic environment
    • Management of relationship with the customers,

    Skills required:

    • Experience with Customer–facing Service Delivery Management  
    • Experience in stakeholder management including Senior\Leadership team inside and outside organization
    • Proven history as People manager in Service Delivery
    • Comfortable handling multiple challenging priorities in a dynamic environment
    • Excellent communication and interpersonal skills
    • Excellent command of English
    • Ability to develop and maintain professional relationships
    • Negotiation skills
    • Good budgetary experience, including financial reporting and forecasting
    • Practical knowledge and experience of ITIL Service Management
    • Experience of working collaboratively with internal suppliers
    • Enthusiasm, commitment, can-do attitude
    • ITIL V3 qualifications will be an asset

    What you can expect?



    • Work-life balance
    • Appreciation of your work, awards program
    • Support and motivation
    • Friendly atmosphere, diverse and international
    • Job security


    • External and internal training, courses, conferences
    • Opportunities for growth and promotions
    • Development opportunities in all directions
    • Friendly atmosphere, diverse and international – vertical and horizontal
    • Possibility to change department or scope


    • We develop our unique know-how
    • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
    • Employees can have an impact on the services provided to clients, openness to dialogue


    • Access to high quality equipment and innovative technologies which we work with everyday
    • Industry-leading solutions, systems and programs


    Lodz Lodz Lodz


    company events such as picnics and Christmas parties, relaxation zones in the workplace, CSR programs, cinema tickets,
    internal contests, discounts for Fujitsu employees
    in selected venues



    attractive locations
    in Łódź and Katowice, flexibility and home office for selected positions, team building meetings, hot and cold beverages


    medical care, cafeteria benefit system: My Benefit, fresh fruits, Fujitsu sports teams e.g. running team or cycling team


    Contact us!

    To apply for this opportunity, please send your CV in English.
    GDC: + 48 42 271 30 01
    EMEIA: + 48 514 861 909

    Find and visit us!

    Textorial Park
    ul. Fabryczna 17
    90-344, Łódź


    University Business
    Park ul. Wólczańska 178
    90-530, Łódź


    Nowa Fabryczna
    ul. Składowa 35
    90-127, Łódź


    Aleja Roździeńskiego 1
    04-202, Katowice