Oferta pracy

Service Delivery Manager

Objectivity sp. z o.o.About the company

  • Warmian-Mazurian

    Warmian-Mazurian
  • Offer expired 15 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Making sure that the SLA’s are achieved, service quality and client expectations are met or even exceeded.

  • Managing the IT Service Delivery Team, which includes responsibility for the application’s support.

  • Making sure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.

  • Building and maintaining client relationships, both internally and externally.

  • Organizing and leading Service Delivery sessions, including incident review, problem resolution, capacity and planning.

  • Hosting service level/operations review meetings with clients.

  • Contract management, including internal and external governance.

  • Making sure that the delivered services are fit-for-purpose; carrying out relevant reviews, proposing modifications if necessary.

  • Providing business development and Presales support.

  • Reporting and presenting on service status to the Objectivity management team and the executive board.

Our requirements

  • Relevant IT Qualifications, ITIL V3.0, Service Management, BSc or MSc are desirable.

  • 5 years of IT work experience with minimum 2 years of relevant experience in service management.

  • Strong communication skills – you are able to communicate ideas to technical staff, business users and the board, with equal clarity.

  • Knowledge of Agile methodologies.

  • Knack for establishing business relationships.

  • Leadership skills.

  • Fluent English is essential.

Optional

  • Knowledge of software development lifecycle.

  • ITIL V4 certification.

What we offer

  • Your voice is heard - our philosophy is based on good practices and open communication.

  • We are an agile-oriented, value-driven team of professionals, who strive to deliver excellent software to our clients.

  • We offer an inspiring working environment - where you cooperate with experts from various fields. Our organizational culture is based on knowledge-sharing and helping one another

  • We offer a relocation package for candidates from outside of Lower Silesia.

  • We make you feel comfortable with us by offering benefits such as: English classes during working hours, medical care for you and your family or partner, a Multisport card.

  • We invest in our people through the support of several active communities (AWS, Azure, .NET, Java, Frontend etc.), online courses, workshops and conferences to keep their expert knowledge up-to-date. Each of us has 8 days for their personal upskill. This time is just for you to learn a new skill or hone the ones that you already have.

  • Benefits

  • Great Place to Work’ Certificate

  • Working remotely or at the Wrocław/Gdańsk office

  • Contract for an indefinite period from day one

  • Private medical care for you, your partner and kids

  • Private investment fund

  • Life and travel insurance

  • Multisport card that can be exchanged for Cafeteria System

  • Development within working hours (8 days/year)

  • Over 70 internal technical training and soft skill workshops

  • English or German classes during working hours

  • Certifications

  • Pluralsight package

  • 33 days of sick-leave with 100% of salary paid

  • Relocation bonus (6000 PLN)

  • Bonus for recommending (2000/8000 PLN)