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Service Delivery Manager

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu Technology Solutions Sp. z o.o.

Krakowiaków 36

Włochy

Warszawa

Your responsibilities

  • Contract management, including internal and external governance,

  • Managing the IT Service Delivery contract team to delivery services matched with business needs,

  • Business service catalogue management for selected accounts,

  • Building and maintaining client relationships, both internally and externally,

  • Hosting service level / operations review meetings with clients,

  • Making sure that the SLAs are successfully achieved,

  • Ensuring efficient cost & risk management,

  • Efficient management of sub-contractors,

  • Delighting the client by ensuring that all deliverables for the client are met with contractual SLAs on an ongoing basis and client expectations are met or even exceeded,

  • Growing our client revenue by finding new opportunities to expand our scope of services,

  • Organizing and leading Service Delivery sessions, including incident review, problem resolution, capacity and service continuity planning,

  • Encouraging co-operative team to provide business oriented improvements,

  • Account team support.

Our requirements

  • 3 years of IT work experience with minimum 2 years of relevant experience in service management,

  • Practical knowledge of ITIL Service Management,

  • Strong communication, negotiation and leadership skills,

  • A good command English is essential,

  • Enthusiasm, commitment, can-do attitude,

  • A knack for establishing and developing business and professional relationships,

  • ITIL v3.0 or ITIL v4.0 qualification will be an asset.

What we offer

  • Full time employment contract,

  • Competitive salary and a package of social benefits,

  • Work which allows reconciliation of professional and private life,

  • Friendly atmosphere in a creative team,

  • Employment in a prestigious, international company.

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • integration events

  • corporate car available for private use

  • retirement pension plan

  • corporate credit card

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

This is how we work
This is how we work