Pracuj.plsharing the costs of sports activities
Information clause
Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: [email protected] (hereinafter: „Data Controller”).
Pełną informację odnośnie przetwarzania
Twoich danych osobowych znajdziesz Service Delivery Manager with Dutch
Fujitsu Technology Solutions Sp. z o.o.
Lubusz
Lubusz- valid for 15 daysuntil: 03 Jun 2022
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work, hybrid work
- remote recruitment
Technologies we use
Operating system
About the project
Service Delivery Manager will be responsible to identify customer’s needs and oversees the delivery all contracted services in a medium or single large size are delivered profitably and meet customer expectations or go beyond them. The foundation of this position is to establish processes to provide consistently high levels of customer service in a cost-effective manner. Service delivery managers is to manage teams and oversee all employees within the service delivery umbrella. The role is well-suited to people who have a passion for providing excellent customer service, who possess strong interpersonal and leadership skills, and who enjoy working as part of a larger team.
Your responsibilities
Responsibility for a specific service delivery areas depending on customer’s industry
Ensuring contract, business context and priorities’ awareness between all of the stakeholders
Service review and follow up actions/ Service improvement plans
Service integrity in the area of responsibility
Ensuring that customer needs and expectations are understood and properly executed in the operations
Ensuring critical tasks meet required obligations
Quality management
Review all KPI/ SLAs metrics actions
Monitor and propose improvements within area of responsibility
Monitoring and reporting on service performance
Business outcomes awareness,
Contributing to remediation of service failure and continuous improvement of delivery
Escalation process overview
Coordinate internally and externally provided services into seamless delivery
Act as an escalation point between the business and technical delivery to resolve issues
Proactively raise issues of non-compliance
Work with IT resources and managers if necessary to ensure that customer needs and priorities are well understood and these are being delivered to
Work closely with the Service Manager and have oversight and influence over the on-boarding of projects into a BAU environment to ensure sustainable, supportable service integration
Build an in-depth understanding of the outcomes required by the business, capture information on how to improve services and drive their optimal usage
Constant engagement with the business to plan, monitor and implement solutions and, in collaboration with delivery teams and vendors, ensure customer needs are understood and translated into operational
Responsibility for the correct and timely circulation of documents, in particular without delay providing to the HR department with all employee documents signed by subordinate employees, e.g. contracts, annexes, agreements.
Processing of personal data only to the extent necessary for the proper performance of duties in the position
Responsibility for the correct processing of personal data by subordinate employees in the managed department, in particular through:
a) updating to the GDPR Coordinator with any changes regarding the method and scope of data processing in the department, which may result, e.g. in the employer's obligation to fulfil the information obligation or obtaining consent for the processing of personal data;
b) Updating to the IT department of the scope and level of access that individual subordinated employees of the managed department should have to individual systems, databases, programs containing personal data.
Our requirements
Strong customer service, excellent leadership, and quality control skills
Team player attitude
Good resource planning skills
Strong teamwork skills and attention to detail
Able to demonstrate the ability to undertake the above responsibilities
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Excellent leadership and people management skills
Excellent written and verbal communication skills
Willingness to support and mentor junior staff
Able to work under pressure and meet deadlines
Able to manage sensitive and sometimes confidential information
Self-motivation and able to take responsibility
Able to manage and prioritise and tasks and time efficiently
Able to demonstrate initiative and a proactive approach to daily tasks
ITIL knowledge on various processes and service lifecycle
ITIL Foundation Certificate (or/ and higher) being an asset/ preferable
Experience in support for Service Delivery Management so far, Junior or Regular role in Service Delivery Management
MS Office Skills
Fluent English & Dutch skills
Additional trainings – Agile/ Prince/ technical certification etc. being an asset
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
extra social benefits
holiday funds
christmas gifts
employee referral program
charity initiatives
one shorter working day
extra leave
Online initiatives
Fujitsu Technology Solutions Sp. z o.o.
Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.
In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.
At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.