B&PS

Service Delivery Manager with English or German.

Atos Poland Global Services Sp. z o. o.O firmie

B&PS

Establishing and maintaining good customer relationship incl. customer satisfaction monitoring
Contract management (incl. involvement in a presales phase, ongoing contract maintenance and triggering of invoicing)
Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)
Service delivery at expected quality level, SLAs, costs and contractual framework in every phase
Direct supervision of project or service team incl. team coaching and motivation
Management of internal and external service providers and management of sub-projects
Create strategies to maintain, improve and develop service delivery which supports business growth

At least 5 years of experience in IT service management (SLAs, escalation management, contract management etc.) in large scale environments
Practical experience as SDM, developing and implementing new IT services / service architecture in a global environment
Leadership experience in managing distributed, international teams
Ability to evolve in political context and to step in a difficult situation when necessary demonstrating flexibility and creativity in problem solving
Strong service delivery focus and ability to continuously improve the delivery processes through DevOps pipe implementation and team coaching
Excellent communication and presentation skills
Very good customer facing and influencing skills
Organizational talent, working independently, with initiative and customer focus
Analytical thinking and capability to plan and implement improvement actions
Certified in IT Service Management (at least ITIL V3 Foundation)
Certified in Project Management
Fluency in English and/or German (spoken and written)
Nice to have: SAP basis (service)

Service Delivery Manager with English or German.Numer ref.: B&PS

Establishing and maintaining good customer relationship incl. customer satisfaction monitoring
Contract management (incl. involvement in a presales phase, ongoing contract maintenance and triggering of invoicing)
Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)
Service delivery at expected quality level, SLAs, costs and contractual framework in every phase
Direct supervision of project or service team incl. team coaching and motivation
Management of internal and external service providers and management of sub-projects
Create strategies to maintain, improve and develop service delivery which supports business growth

At least 5 years of experience in IT service management (SLAs, escalation management, contract management etc.) in large scale environments
Practical experience as SDM, developing and implementing new IT services / service architecture in a global environment
Leadership experience in managing distributed, international teams
Ability to evolve in political context and to step in a difficult situation when necessary demonstrating flexibility and creativity in problem solving
Strong service delivery focus and ability to continuously improve the delivery processes through DevOps pipe implementation and team coaching
Excellent communication and presentation skills
Very good customer facing and influencing skills
Organizational talent, working independently, with initiative and customer focus
Analytical thinking and capability to plan and implement improvement actions
Certified in IT Service Management (at least ITIL V3 Foundation)
Certified in Project Management
Fluency in English and/or German (spoken and written)
Nice to have: SAP basis (service)

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