sharing the costs of sports activities
Service Delivery Manager with English or German
Atos Poland Global Services Sp. z o.o.About the company
Lower SilesiaLower Silesia
- Offer expired 20 days ago
- Remote recruitment
- Remote work
- contract of employment
- specialist (Mid / Regular)
Establishing and maintaining good customer relationship incl. customer satisfaction monitoring
Contract management (incl. involvement in a presales phase, ongoing contract maintenance and triggering of invoicing)
Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)
Service delivery at expected quality level, SLAs, costs and contractual framework in every phase
Direct supervision of project or service team incl. team coaching and motivation
Management of internal and external service providers and management of sub-projects
Create strategies to maintain, improve and develop service delivery which supports business growth
At least 5 years of experience in IT service management (SLAs, escalation management, contract management etc.) in large scale environments
Practical experience as SDM, developing and implementing new IT services / service architecture in a global environment
Leadership experience in managing distributed, international teams
Ability to evolve in political context and to step in a difficult situation when necessary demonstrating flexibility and creativity in problem solving
Strong service delivery focus and ability to continuously improve the delivery processes through DevOps pipe implementation and team coaching
Excellent communication and presentation skills
Very good customer facing and influencing skills
Organizational talent, working independently, with initiative and customer focus
Analytical thinking and capability to plan and implement improvement actions
Certified in IT Service Management (at least ITIL V3 Foundation)
Certified in Project Management
Fluency in English and/or German (spoken and written)
Nice to have: SAP basis (service)
What we offer
At Atos, great working conditions will always come without conditions.
Shape the future of digital.
And your too.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
no dress code
extra social benefits
employee referral program
global IT projects
Apply to work at Atos
Atos Poland Global Services Sp. z o.o.
At Atos, as a global leader in secure and decarbonized digital
business technology, we work together with companies and
industries around the world.
AI, IoT, big data & analytics, cybersecurity, cloud, edge computing
and sustainability… shaping the future of the information space
with our clients is exciting yet challenging.
That is the reason why at Atos, together we bring the diversity
of our people’s backgrounds and skills to make choices that
will have positive economic, social and ethical impacts
on business and humanity tomorrow.
At Atos, the future is our choice.
Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.
We are also the worldwide IT partner of the Olympic and Paralympic Games.
We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.
Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.