Oferta pracy

Service Delivery Manager with English or German

Atos Poland Global Services Sp. z o.o.About the company

  • Lower Silesia

    Lower Silesia
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Establishing and maintaining good customer relationship incl. customer satisfaction monitoring

  • Contract management (incl. involvement in a presales phase, ongoing contract maintenance and triggering of invoicing)

  • Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)

  • Service delivery at expected quality level, SLAs, costs and contractual framework in every phase

  • Direct supervision of project or service team incl. team coaching and motivation

  • Management of internal and external service providers and management of sub-projects

  • Create strategies to maintain, improve and develop service delivery which supports business growth

Our requirements

  • At least 5 years of experience in IT service management (SLAs, escalation management, contract management etc.) in large scale environments

  • Practical experience as SDM, developing and implementing new IT services / service architecture in a global environment

  • Leadership experience in managing distributed, international teams

  • Ability to evolve in political context and to step in a difficult situation when necessary demonstrating flexibility and creativity in problem solving

  • Strong service delivery focus and ability to continuously improve the delivery processes through DevOps pipe implementation and team coaching

  • Excellent communication and presentation skills

  • Very good customer facing and influencing skills

  • Organizational talent, working independently, with initiative and customer focus

  • Analytical thinking and capability to plan and implement improvement actions

  • Certified in IT Service Management (at least ITIL V3 Foundation)

  • Certified in Project Management

  • Fluency in English and/or German (spoken and written)

  • Nice to have: SAP basis (service)

What we offer

At Atos, great working conditions will always come without conditions.

Shape the future of digital.

And your too.

#TheFutureIsOurChoice

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages
1

Apply to work at Atos

2

Screening

3

Interview

Atos Poland Global Services Sp. z o.o.

At Atos, as a global leader in secure and decarbonized digital

business technology, we work together with companies and

industries around the world.

AI, IoT, big data & analytics, cybersecurity, cloud, edge computing

and sustainability… shaping the future of the information space

with our clients is exciting yet challenging.

That is the reason why at Atos, together we bring the diversity

of our people’s backgrounds and skills to make choices that

will have positive economic, social and ethical impacts

on business and humanity tomorrow.

At Atos, the future is our choice.

Scroll to the company’s profile

Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.

We are also the worldwide IT partner of the Olympic and Paralympic Games.

We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.

Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.