Oferta pracy

Service Delivery Manager with English or German

Atos Poland Global Services Sp. z o. o.O firmie

  • warmińsko-mazurskie

  • Ogłoszenie wygasło 14 dni temu
  • Rekrutacja zdalna
  • Praca zdalna
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
Service Delivery Manager with English or GermanNumer ref.: B&PS

What you will be responsible for:

  • Establishing and maintaining good customer relationship incl. customer satisfaction monitoring
  • Contract management (incl. involvement in a presales phase, ongoing contract maintenance and triggering of invoicing)
  • Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)
  • Service delivery at expected quality level, SLAs, costs and contractual framework in every phase
  • Direct supervision of project or service team incl. team coaching and motivation
  • Management of internal and external service providers and management of sub-projects
  • Create strategies to maintain, improve and develop service delivery which supports business growth

What we require:

  • At least 5 years of experience in IT service management (SLAs, escalation management, contract management etc.) in large scale environments
  • Practical experience as SDM, developing and implementing new IT services / service architecture in a global environment
  • Leadership experience in managing distributed, international teams
  • Ability to evolve in political context and to step in a difficult situation when necessary demonstrating flexibility and creativity in problem solving
  • Strong service delivery focus and ability to continuously improve the delivery processes through DevOps pipe implementation and team coaching
  • Excellent communication and presentation skills
  • Very good customer facing and influencing skills
  • Organizational talent, working independently, with initiative and customer focus
  • Analytical thinking and capability to plan and implement improvement actions
  • Certified in IT Service Management (at least ITIL V3 Foundation)
  • Certified in Project Management
  • Fluency in English and/or German (spoken and written)
  • Nice to have: SAP basis (service)


  • Professional career
    - only going up
  • Courses and trainings
    under control
  • Money
    on point
  • Olympic projects
    that will win your heart
  • Remote work
    and you're home
  • Medical care - always on the plus side
  • Casuuuuual
  • Sports package
    for training without a break
  • Integration
    100% the best

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