Oferta pracy

Service Delivery Manager with French


  • Logistyczna 4, Bielany Wrocławskie (pow. wrocławski)
    Bielany Wrocławskie (pow. wrocławski), Lower Silesia
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України


Logistyczna 4

Bielany Wrocławskie (pow. wrocławski)

Your responsibilities

  • Managing a worldwide IT end-user project

  • Management of Technicians, Team Leaders, Service Desk Agents and Administration Personnel

  • Supervising/Controlling of the processes and the level of service contractually appointed (SLA, KPIs etc.)

  • Commercial and technical collaboration within the project team

  • Being an interface between the technical teams and client

  • Providing efficient reporting to internal and external stakeholders

  • Recognizing and implementing the potential for process/costs optimization

  • Producing calculations and reports related to the project

  • Responsibility for project profitability

Our requirements

  • Experience in project management in IT field/ Services

  • Client-facing skills and professionalism

  • Ability to convince others with your professional background, ideally in terms of communication and organization and through showing concern for clients and the quality of service received

  • Determination, autonomy, and personal motivation

  • Flexibility and people management skills

  • Ability to work on numerous tasks simultaneously and manage a heavy workload

  • Advanced excel skills

  • Fluent English (speaking & writing)

  • Fluent French (speaking & writing)

What we offer

  • A secure job position in an exponentially growing international IT company

  • Room to implement your own ideas, challenges within your own responsibility

  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication

  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family

  • Welcome package, full introduction into the company, Buddy program to help you get started

  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules

  • Hybrid work

  • Remote work possibility during the pandemic

  • Company bus from the centre of Wroclaw, a free car parking area

  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • corporate library

  • no dress code

  • charity initiatives

Would you like to join our team? Please send your CV in English.


Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Scroll to the company’s profile