Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Service Delivery Manager with German / French

Atos Poland Global Services Sp. z o.o.

  • Company location


    Bydgoszcz, Kuyavia-Pomerania
  • Work location

    Poland (remote work)

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • home office work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Operating system

About the project

The Service Delivery Manager (SDM) role is a critical and complex delivery management role within Atos, serving as the nexus for a varied combination of accountabilities and responsibilities. As the leader accountable for Client delivery in a delivery matrix organization, the SDM role requires (pro-) active leadership skills and execution discipline to ensure an integrated end-to-end (E2E) service is delivered to our clients. In their role, the SDM assures that the key areas of service delivery management are covered:

1. Client Delivery Quality, Satisfaction and Governance;

2. Compliance, Security and Risk Management;

3. Cost Management; and 4) Community building (external and internal);

Your responsibilities

  • Demonstrate effective and timely Communication internally and externally;

  • Provide Client Delivery Leadership to the Atos delivery team and client;

  • Ensure proper focus by the delivery team on Compliance & Security;

  • Active involvement and review in Handover to Production for new/changed services;

  • Ensure Customer Satisfaction is at the heart of our daily delivery;

  • Establish and foster a continuous Service Improvement culture;

  • Active Cost Management to deliver on Atos financial commitments;

  • Drive Risk Management behaviours to ensure proper focus on operational risk;

  • Ensure services are provided according to expected levels of Delivery Quality;

  • Lead Service Level Management reviews, report generation and performance management to SLAs;

  • Monitor, review and identify improvements to achieve E2E Service Integration quality;

  • Speak fluently English (B2) and French (B2) or German (B2).

What we offer

At Atos, great working conditions will always come without conditions.

Choose to shape the future of digital. And yours too.

Choose Atos.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages

Apply to work at Atos





Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting. We are also the worldwide IT partner of the Olympic and Paralympic Games.

Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.

Atos Poland Global Services Sp. z o.o.

At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.

Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

At Atos, the future is our choice.

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