Service Delivery Manager with German

Atos Poland Global Services Sp. z o.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment, B2B contract
  • full-time
  • manager / supervisor
  • home office work
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Operating system

Your responsibilities

  • Establishing and maintaining good customer relationship incl. customer satisfaction monitoring;

  • Contract management (incl. involvement in a presales phase, ongoing contract maintenance and triggering of invoicing);

  • Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement);

  • Service delivery at expected quality level, SLAs, costs and contractual framework in every phase;

  • Direct supervision of project or service team incl. team coaching and motivation;

  • Management of internal and external service providers and management of sub-projects;

  • Create strategies to maintain, improve and develop service delivery which supports business growth.

Our requirements

  • At least 3 years of experience in IT service management (SLAs, escalation management, contract management etc.) in large scale environments;

  • Practical experience as SDM, developing and implementing new IT services / service architecture in a global environment;

  • Excellent communication and presentation skills;

  • Very good customer facing and influencing skills;

  • Organizational talent, working independently, with initiative and customer focus;

  • Analytical thinking and capability to plan and implement improvement actions;

  • Certified in IT Service Management (at least ITIL V3 Foundation);

  • Certified in Project Management;

  • Fluency in German (spoken and written), very good English.

What we offer

At Atos, great working conditions will always come without conditions.

Choose to shape the future of digital. And yours too.

Choose Atos.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages

Apply to work at Atos





Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting. We are also the worldwide IT partner of the Olympic and Paralympic Games.

Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.

Atos Poland Global Services Sp. z o.o.

At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.

Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

At Atos, the future is our choice.

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