Service Delivery Manager with German

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced its intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies - IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit Kyndryl.com.

Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

Service Delivery Manager with GermanNumer ref.: 133737

This role is the primary contact between the DPE and delivery support organization. They are an integral part of the account planning and delivery support strategy. They support the DPE and/or CPE as the service delivery advocate. They proactively monitor the problem and change process and manages problem and change issues and alerts as needed. They work with the customer (project office) to understand issues and requirements and responds to requests for new services (RFS's) to help grow the business. They help to ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. They lead the delivery team with direction from the DPE/PE. They monitor and manage Service Level performance on assigned account(s) and reports attainment and potential exposures in a timely manner.
 
Main responsibilities: 

• Provide DPE/PE single point of contact and be the advocate between Service Delivery and the DPE/PE/Customer,
• Ensure positive customer satisfaction and customer relationship is maintained,
• Manage to deliver to contract performance standards and client measurements,
• Drive service quality and improvement of service delivery processes,
• Continually identify ways to reduce cost delivering the services and improve service,
• Participate in Technical proposal preparation,
• Participate in account plan/strategy
• Understand customer requirements.