Service Delivery Manager with German

Hemmersbach

  • Zielona Góra

    Zielona Góra, Lubusz
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • home office work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Lead Delivery Management activities and process on the account

  • Work remotely but be available to travel to site in Munich at least once a week

  • Act as escalation point for Service Management Process and Resources on the Account

  • Assist in investigation & diagnosis of all the Major Incidents & associated Problems that may cause delivery issues or undelivered of the services or components

  • Monitoring of actual IT Delivery achieved against SLA targets and to provide a range of IT Delivery reporting to ensure that agreed upon levels of delivery, reliability and maintainability are measured and monitored on an ongoing basis

  • Creating, maintaining and regularly reviewing a forward-looking Delivery Plan

  • Review & Manage Risk which has the potential to impact the Service Delivery & SLAs

  • Identify growth opportunities based on current contract deliverables

Our requirements

  • Experience in similar job position

  • Strong account management skills

  • Customer focused attitude

  • Fluency in English and German

  • Flexibility to travel every week

What we offer

  • Buddy program

  • Company events

  • Food allowance

  • Health insurance

  • International environment

  • Life insurance

  • Mobile working

  • Sport allowances

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • corporate library

  • no dress code

  • charity initiatives

Hemmersbach

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

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