Oferta pracy

Service Delivery Specialist

Arla Global Shared Services Sp. z o.o.

  • offer expired 2 months ago
  • contract of employment, contract for specific work
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • remote recruitment

Arla Global Shared Services Sp. z o.o.

aleja Grunwaldzka 103a


Technologies we use


  • SAP

Your responsibilities

  • Guadian of production systems in your area

  • Overall responsible for the coordination between Business, IT and Vendors.

  • Ensure that information in tickets is correct

  • Plan implementation of enhancements in coordination with the business and vendors

  • Ensure maximum use of existing standard / template solutions

  • Budget responsible

  • Governing of the Change Management process.

  • Close collaboration and coordination with SDM/SDS colleagues

  • Sparring partner for ART’s and The Scrum Master in the Release Trains and Participate in relevant Agile Release Train (ART) activities

Our requirements

  • Be consulted on incidents, service requests and problems

  • Monitor incidents to review/identify trends & prioritise.

  • Participate in Service Introduction Management (SIM) Joint vendor Sign Off and make sure documentation is received for new solutions

  • Assist Situation Management with severity 1, 2 and 3+ incidents.

  • Work with continuous improvement - Identifying improved ways of working.

  • Coordinate with Operations Quality Managers. New changes and regression tests scope.

  • Deliver input to vendor contract negotiations.

  • Handling requests for information by directing to the right process/people to help. (GRC advice, monitoring, SAP role approvals, etc)

  • Participate in stakeholder meetings and forums.

This is how we organize our work

This is how we work

  • scrum
  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • fruits

  • integration events

  • corporate sports team

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra leave

  • relocation package

  • Employee Assistance Program

  • fully paid 30 min. break

  • MultiKafeteria benefits- Multisport, vouchers, travel points

Recruitment stages

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Arla Global Shared Services Sp. z o.o.

At Arla, we do so much more than make some of the world’s favorite dairy products. In Shared Service Centre in Gdansk we support our colleagues worldwide by providing them with world-class accounting, finance, procurement, tax, master data, HR and IT processes.

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colorful offices and a beautiful sea view.

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

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If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.

COVID-19 Notice

We are busy producing dairy products so we can continue #fillingtheshelves and #feedingthenation. Recruiting talent to Arla thus stays one of our top priorities also during these difficult times. Necessity is the mother of invention, so we have moved to virtual hiring and onboarding processes, so we enable candidates and our recruitment teams to get close while respecting social distancing. If at the final stages of a recruitment, a candidate would prefer to meet in person, we take all the necessary precautions to ensure everyone's safety.