Oferta pracy

Service Delivery Specialist

Arla Global Shared Services Sp. z o.o.

Arla Global Shared Services Sp. z o.o.

aleja Grunwaldzka 103a


Your responsibilities

  • A natural point of entrance for the people in our Line of Business to our IT organization.

  • Stakeholder management, expectations are aligned across your areas of responsibility.

  • Plan implementation of enhancements in coordination with business and vendors.

  • Following up with Maintenance vendors and Agile Release Train on expected delivery dates and ensure that required prerequisites are followed according to our change management process.

  • Alignment with vendor, architects, consultants and other Service Coordinators.

  • Working with ART counterparts (PO & Scrum Masters) to ensure you are informed and they know our expectations, including ways of working.

  • Ensure maximum use of existing standard / template solutions.

  • Primary contact for vendor meaning following up on vendors and their obligations to signed service orders, contracts and budget, and also provide input to revised forecasts.

  • SLA follow up – agreed with Service Level Manager.

  • Expert knowledge of business processes in your area and use the knowledge by consulting on enhancements, incidents, service requests and problems.

Our requirements

  • Possess a master’s degree in Business Administration, Logistic or similar relevant education or job experience

  • Several years of experience from an IT or department in a larger company, that have given you a high level of business understanding

  • Are openminded and communicate effortlessly with all levels of stakeholders

  • Have experience or interest in Agile ways of working

What we offer

  • International operating environment

  • Medical care & life insurance

  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.

  • Scandinavian working style & no dress code

  • Trainings with experts & professional induction in a new position

  • Development programs (function additions, coordinator programme)

  • Financial support of your education

  • Relocation package

  • Referral program for employees

  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )

  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

  • Additional holiday depending on length of employment (up to 4 days)

  • Fully paid 30 min. break

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • corporate sports team

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • redeployment package

  • christmas gifts

  • employee referral program

  • charity initiatives

  • fully paid 30 min break

Arla Global Shared Services Sp. z o.o.

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.

At Arla, we do so much more than make some of the world’s favorite dairy products. In Shared Service Centre in Gdansk we support our colleagues worldwide by providing them with world- class accounting, finance, procurement, tax, master data and HR processes.

As a Service Delivery Specialist, you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 400 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far.

With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet, and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, in-creasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed, we need to hire people with a sustainable mindset. Could this be you?

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Read more about Arla Global Shared Services Sp. z o.o.

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colorful offices and a beautiful sea view.

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

Read more about the team

Work closely together with many stakeholders. The important link between IT, the business and the vendors. You will be part of the Technology, Members, Sales & Marketing Team in IT Operations. Our international team is placed in Aarhus (DK), Gdansk (PL), Stockholm (S) and Leeds (UK). We are taking care of the IT support globally and a vital part of our job is to cooperate with and follow up on our vendors according to the defined SLA’s. As a Service Delivery Manager, you will also have a close relationship to the business, you will be their partner and go to person.