Oferta pracy

Service Delivery Specialist

innogy IT Support Sp. z o.o

  • Towarowa 7A, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 14 days ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • hybrid work

innogy IT Support Sp. z o.o

Towarowa 7A

Wola

Warszawa

Technologies we use

Operating system

Your responsibilities

🟢 About the team:

User services team is looking for the Service Delivery Specialist. User services team is managing delivery of fundamental internal end-user services like Identity Management, Software/Hardware/Access request management, E-mail, Collaboration and Communication, Printing. We are responsible for coordination and integration of outsourced and own services.

🟢 Your responsibilities:

✔ coordinating and integrating outsourced and own user services at IT Infrastructure and IT Security Department

✔  service owner of ServiceNow (especially service request management) and Identity Management

✔  service management practices: Service desk, Incident management, Service request management, Problem management, Change enablement

✔ cooperation with central IT units

✔ Project Management

Our requirements

✔ 3 years of experience in similar position in organization employing over 100 people

✔ knowledge of ITIL

✔ knowledge of ServiceNow at user level (handling basic ITIL processes, reporting) and administrator / advanced user level

✔ knowledge of project management methodology

✔ Polish C1+/native and knowledge of English enabling free verbal and written communication

✔ experience in cooperation with suppliers in international environment

problem-solving skills

This is how we organize our work

This is how we work

  • in house

Team members

  • support

What we offer

✔ bonus once a year as part of the periodic appraisal

✔ benefit cafeteria

✔ life insurance

✔ specialized courses

✔ flexible hours for starting work

✔ Multisport card

✔ medical care

Recruitment stages
1

krótka rozmowa telefoniczna

2

spotkanie z Solutions Menadżerem i HR

3

spotkanie z Senior Menadżerem obszaru

4

decyzja

innogy IT Support Sp. z o.o

miejsce pracy: Towarowa 7a, Warszawa (praca hybrydowa na czas pandemii; docelowy model pracy do ustalenia)

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