Pracuj.plprivate medical care
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Service Desk Administrator- Multilingual
Wipro IT Services
Gdańsk
Gdańsk, Pomeranian- offer expired 2 days ago
- contract of employment
- full-time
- specialist (Mid / Regular), junior specialist (Junior)
- full office work, home office work, hybrid work
- Immediate employment
- More than one vacancyvacancies: 15
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
Your responsibilities
Providing Technical support to customers on phone or chats to solve their technical problems reported.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network or computer issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Division of working time
80%
On call Support
10%
Emails/Chats
10%
Ticket Resolution
Our requirements
Language- Hungarian, Turkish, Russian, French, Dutch, Swedish, Polish
Students/ Fresh Pass outs can apply
What we offer
Relocation assistance - Accommodation, travel and other expenses covered.
Medical Insurance
Flexible work hours
Excellent Learning opportunity and career growth
Life & Disability Insurance for employees and family members
Wipro Social Fund Scheme
Multi-sports card
Voluntary Pension Fund
Benefits
life insurance
fruits
retirement pension plan
coffee / tea
holiday funds
employee referral program
Multisport Card
Recruitment stages
1
Screening Call
2
Technical Interview