- Ogłoszenie wygasło 17 dni temu
- Specjalista (Mid / Regular)
Currently we are looking for a person on the position of:
Candidates must be fluent in any 2 of the below languages:
- Serve as the first point of contact for end users seeking technical assistance.
- Perform remote troubleshooting through diagnostic programs.
- Determine the best solution for faster resolution of end users issue.
- Educate and guide the end user through the problem solving.
- Provide information on IT products or services based on end user query.
- Record all issues and their resolution in IT ticketing tool.
- Follow-up and update end user on status and information of issue reported.
- Identify and suggest improvements on current processes followed.
What are we looking for in a candidate?
- IT Customer Support experience is preferred, not mandatory
- Good written and verbal communication skills in English
- Team player
- Goal-oriented focus
- Interactive personality
We provide many benefits!
- Relocation assistance - Accommodation, travel and other expenses covered
- Medical Insurance
- Life & Disability Insurance for employees and family members
- Wipro Social Fund Scheme