private medical care
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Service Desk Administrator Portuguese
Wipro IT Services
Gdańsk
Gdańsk, Pomeranian- offer expired 2 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- full office work, hybrid work
- Immediate employment
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
Your responsibilities
To provide 1st line technical support, answering support queries via phone, email, Chat and Web
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To take ownership of user problems and be proactive when dealing with user issues.
Logging / verifying customer details
Identifying the issue and categorizing / prioritize the incident
Creating a ticket in CRM tool like ServiceNow
Referring KB for workaround / resolution and attempting resolution
Strong interpersonal skills are a prerequisite.
Ability to work effectively in a dispersed team and individually.
Ticket re-assignment to L2/L1.5 if ticket unresolved by L1 (wherever applicable)
Ticket reassignment to Other Resolver groups if ticket unresolved by L1 (wherever applicable)
Our requirements
IT Service Desk experience 1-4 years
Knowledge of Portuguese and English is required (at least at B2 level – written and spoken)
Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)
Understanding of Windows 7 & 10 operating system
Assisting with configuring/troubleshooting of Software and Hardware
Experience working with ServiceNow to log, track, close tickets
Experience in resolving IT issues via phone/email/chat
Excellent telephone etiquettes and customer service
Troubleshooting skills
Knowledge of Microsoft based operating systems with emphasis on Windows X
Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)
Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint, MS Teams.
Experience with using Remote Tools – Remote Assist, LogMeIn – Rescue
Basic understanding of PC hardware set-up and configuration.
Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
What we offer
Relocation package;
Excellent career development opportunities, working in challenging projects and using some of the best technologies;
An international and multicultural working environment, in a prestigious and growing company;
Being part of a young, dynamic, and motivated team;
Continuous and self-paced learning opportunities to enhance your professional and soft skills;
Competitive compensation package, including performance and holiday bonuses;
Strong flexible benefits package that you can tailor to your own needs;
Premium insurance to medical services;
Flexible work time;
Friendly and chill atmosphere and company culture.
Benefits
life insurance
fruits
retirement pension plan
coffee / tea
holiday funds
employee referral program
Multisport Card
Wipro IT Services
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.