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Service Desk Administrator- Slovak & Czech

Wipro IT Services

5 0008 000 gross / mth.
  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, hybrid work
  • Immediate employment
  • More than one vacancy
    vacancies: 5
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Providing Technical support to customers on phone or chats to solve their technical problems reported.

  • Identifying hardware and software solutions.

  • Troubleshooting technical issues.

  • Diagnosing and repairing faults.

  • Resolving network or computer issues.

  • Installing and configuring hardware and software.

  • Speaking to customers to quickly get to the root of their problem.

  • Providing timely and accurate customer feedback.

  • Talking customers through a series of actions to resolve a problem.

  • Following up with clients to ensure the problem is resolved.

  • Supporting the roll-out of new applications.

  • Providing support in the form of procedural documentation.

  • Managing multiple cases at one time.

Our requirements

  • University degree or High school degree with education in the field of computer is an added .

  • Prior experience in tech support, desktop support, or a similar role. ( not applicable for Freshers applying for the job)

  • 1-3+ years of experience in IT support/Customer service role is required

  • Attention to detail and good problem-solving skills.

  • Excellent interpersonal skills.

  • Good written and verbal communication.

  • Good Customer relationship management skills

  • Language: Slovak & Czech

What we offer

  • Relocation package;

  • Excellent career development opportunities, working in challenging projects and using some of the best technologies;

  • An international and multicultural working environment, in a prestigious and growing company;

  • Being part of a young, dynamic, and motivated team;

  • Continuous and self-paced learning opportunities to enhance your professional and soft skills;

  • Competitive compensation package, including performance and holiday bonuses;

  • Strong flexible benefits package that you can tailor to your own needs;

  • Premium insurance to medical services;

  • Flexible work time;

  • Friendly and chill atmosphere and company culture;

  • Salary: 5-8 k Gross PLN depending on the experience and language proficiency

Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • coffee / tea

  • holiday funds

  • employee referral program

  • Multisport Card

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, do not hesitate to suggest them to apply.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

First two weeks training required in the office

Wipro IT Services

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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