- aleja Grunwaldzka 409, 80-309 Gdańsk, PolskaGdańsk, pomorskie
- Ogłoszenie wygasło 4 dni temu
- Specjalista (Mid / Regular)
Currently we are looking for a person on the position of:
Candidates must be fluent: Both Czech and English
- Serve as the first point of contact for end users seeking technical assistance.
- Perform remote troubleshooting through diagnostic programs.
- Determine the best solution for faster resolution of end users issue.
- Educate and guide the end user through the problem solving.
- Provide information on IT products or services based on end user query.
- Record all issues and their resolution in IT ticketing tool.
- Follow-up and update end user on status and information of issue reported.
- Identify and suggest improvements on current processes followed.
What are we looking for in a candidate?
- IT Customer Support experience is preferred.
- Good written and verbal communication skills in English
- Team player
- Ability to handle curveballs
- Goal-oriented focus
- Doing more than the “Status Quo”
- Interactive personality