Oferta pracy

Service Desk Administrator with Czech speaking

Hirexa Solutions UK LtdO firmie

  • Gdańsk, pomorskie

  • Ogłoszenie wygasło 4 dni temu
  • Specjalista (Mid / Regular)
Service Desk Administrator with Czech speaking

Daimler – Work Timings

Daimler – 8.5 hours (8 hours + 30 mins unpaid break) in the window of 7 – 5 pm CET; Mon – Fri

Responsibilities:

  • Serve as the first point of contact for end users seeking technical assistance. 
  • Perform remote troubleshooting through diagnostic programs. 
  • Determine the best solution for faster resolution of end users issue. 
  • Educate and guide the end user through the problem solving.
  • Provide information on IT products or services based on end user query. 
  • Record all issues and their resolution in IT ticketing tool. 
  • Follow-up and update end user on status and information of issue reported. 
  • Identify and suggest improvements on current processes followed.  

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