- Ogłoszenie wygasło 4 dni temu
- Specjalista (Mid / Regular)
Service Desk Administrator with Czech speaking
Daimler – Work Timings
Daimler – 8.5 hours (8 hours + 30 mins unpaid break) in the window of 7 – 5 pm CET; Mon – Fri
- Serve as the first point of contact for end users seeking technical assistance.
- Perform remote troubleshooting through diagnostic programs.
- Determine the best solution for faster resolution of end users issue.
- Educate and guide the end user through the problem solving.
- Provide information on IT products or services based on end user query.
- Record all issues and their resolution in IT ticketing tool.
- Follow-up and update end user on status and information of issue reported.
- Identify and suggest improvements on current processes followed.