Service Desk Administrator with Dutch
- Ogłoszenie wygasło 19 dni temu
- Rekrutacja zdalna
- Praca zdalna
- Umowa o pracę
- Pełny etat
- Specjalista (Mid / Regular)
Devire is an international company specializing in recruitment, outsourcing and employer branding services. For more than 30 years, we have represented leading employers on the European market, by carrying out comprehensive recruitment projects, implementing the latest solutions in the area of IT services and by supporting in building the image of the employer of choice.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
For our client, well-known company providing outsourcing services, we are looking for a team of IT Service Desk Specialists with Dutch.
- Serve as the first point of contact for end users seeking technical assistance.
- Perform remote troubleshooting through diagnostic programs.
- Determine the best solution for faster resolution of end users issue.
- Educate and guide the end user through the problem solving.
- Provide information on IT products or services based on end user query.
- Record all issues and their resolution in IT ticketing tool.
- Follow-up and update end user on status and information of issue reported.
- Identify and suggest improvements on current processes followed.
What are we looking for in a candidate?
- IT Customer Support experience is a must
- Good communication skills in English
- Team player
- Interactive personality